Hi ElizabethDelaney -
I'm Jerico T., I understand that you're having some issues right now and I'd be more than happy to help you today.
You can try to perform the steps provided by MSI, it's safe. I'll provide you a step by step process.
- Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
- Locate and expand Keyboards
- Right-click on the driver and select Uninstall
- Restart your computer, upon boot up, Windows will attempt to reinstall the driver
If in case issue still persist, kindly try to perform the other steps below.
- Open run box by pressing Windows Key + R and type devmgmt.msc then hit enter
- Locate and expand Keyboards
- Right-click on the driver and select Update driver
- Select Browse my computer for drivers
- Select Let me pick from a list of available drivers on my computer
- Select any older driver from the list and click next
- Wait for the process to complete, once completed, restart your computer and check if it resolves your issue.
I also found a post relevant to your concern, kindly click the link below.
https://answers.microsoft.com/en-us/windows/for...
Feel free to reach back if you need any further assistance.
Hope this help. Have a good day.
Thank you,
Jerico T.