NVME failure

Question

Hello,

I found some strange bug using the GTX 1070, it appeared in December, my SSD fails when I play games. I use my computer for work and it can work all day long in other applications, but it fails after 15 minutes or even faster when I play games. In some newer games it happens instantly when game started. First of all, I should say that my SSD has been used for about 2-3 years and I did not have such a problem. The SSD model is NE-1TB 1024,2 GB (kingspec 1 TB NVME SSD). First of all I made sure that it does not overheat, so I monitored the temperature with CrystalDiskInfo. Also I placed a radiator on it and even removed it from M2 slot to PCI slot with adapter. I also tried to make some stress tests with CrystalDiskMark 8, CinebenchR23 and FurMark (with no other applications running), but it did not cause this failure. I tried to install the oldest drivers (472.12) and the newer version 511.79. Installed latest windows update KB5010415. Problem still appears. Experimentally I found that the problem appears when the GPU uses all her dedicated memory and tries to use shared memory. When problem appears it looks like this:

Disk C does not respond and the system goes to BSOD. Sometimes I see that the shared memory graph is starting to fill a little before failing. Disk works again after complete shut down. I have to set my SSD as a boot device in BIOS after such a failure. 

Problem was solved partially when I moved my system to SATA SSD. If Game is installed on NVME – it fails, if it is installed on SATA – it runs normally. Sometimes NVME still can crush, but at least it doesn’t lead to BSOD. For now it works, but system works slower on SATA and I can’t use my fast NVME the way it meant to be used.

I have an idea that it happens because of Direct Storage API/ NVIDIA RTX IO when it is trying to use my NVME SSD for additional memory. Maybe there is some way to use RAM like it did before? I saved RAM dump, can send it for analyses. I hope you can help me solve this problem.

Answer 1

Solved! Problem was the same as in that topic - fan hub. I reconnected cpu fan to another hub and problem don't appear, also system seems to work better . I will move my system back to NVME from SATA in a few days and give respond if problem will appear again.

Answer 2

I send you memory dump. I await your respond.

Answer 3

Hi Nikita_Zaranko,

Welcome to Microsoft Community.

It sounds like you are encountering a BSOD. Sorry to hear this. You can share the blue screen log via Private Message. We will check if there is any valuable information for resolving the issue after investigation and analysis.

I await your update.

Best Regards,

Evelyn | Microsoft Community Support Specialist

---

* Beware of scammers posting fake support numbers here.

* If your problem is not solved, you could reply to the post again and we would continue to provide technical support for you.

* Kindly Mark and Vote this reply if it helps, as it will be beneficial to more community members reading here.