Built in Bluetooth not Recognized

Question

Hello, I've tried searching for this exact issue, but there's so many factors that I cannot find one exactly the same. Recently, because of the extremely windy weather in the Northeast I lost power multiple times which I presume is what killed my Windows installation (BSOD loop). Begrudgingly, I completely wiped the drive and reinstalled Windows 11 and have got it somewhat setup. However, I cannot get the built-in Bluetooth to work whatsoever. It's a combination Bluetooth/Wi-Fi chip and I have had no issues with Wi-Fi at all. I've installed all the newest Windows updates, BIOS, installed all drivers and driver update software from NVIDIA (I know incredibly unlikely related), Intel, MSI. I searched Windows update for optional updates and have installed all of them. I've uninstalled and reinstalled my Wi-Fi/Bluetooth drivers. I run Windows Bluetooth troubleshooter, and it says I don't have a Bluetooth radio. I checked to ensure my Bluetooth services were running. Prior to reinstalling Windows I had never had any issues with Bluetooth but now Bluetooth doesn't show up to enable/disable in the Windows bottom menu and Bluetooth doesn't show up in device manager. The only thing I haven't tried is completely reinstalling Windows again, but I don't know if that would fix my issue at this point since I just did a fresh install.

PC:
NVIDIA RTX 3080

Intel i9-12900K

MSI MPG Z690 CARBON WIFI

Corsair Dominator Platinum DDR5 5600MHZ RAMhttps://www.msi.com/Motherboard/MPG-Z690-CARBON-WIFISamsung SSD 980 PRO 2TB as boot drive

WD Green 8TB - mass storage

Answer 1

Thank you for the confirmation. The fact that Bluetooth only shows as .inf files (e.g., oem59-67.inf) and no actual device appears, even with hidden devices shown, confirms the system isn’t detecting the Bluetooth hardware at all not even as an unknown device.

It's possible that Bluetooth hardware is:

-Disabled in BIOS

-Not initialized by Windows

-Physically failed

Let's try to do a BIOS reset.

Power on your PC and press Del repeatedly to enter MSI BIOS

Once in BIOS, press F6

It will ask to "Load optimized defaults?" — select Yes

Press F10 to Save and Exit

Let's also check if there are services that's conflicting with your Bluetooth drivers.

Press Windows + R, type msconfig, and press Enter.

In the System Configuration window, go to the Services tab.

Check Hide all Microsoft services, then click Disable all.

Go to the Startup tab and click Open Task Manager.

In Task Manager, disable all startup items.

Close Task Manager, then click OK in System Configuration.

Restart your computer.

Answer 2

No changes. Bluetooth is not visible under device manager unless I select view by type and it just shows oem59-67.inf. Rebooted and reverified Bluetooth drivers, no changes.

Answer 3

Thank you for the confirmation.

Press Win + X, select Device Manager

(or press Win + R, type devmgmt.msc, press Enter)

In Device Manager, click View > Show hidden devices

Look under these sections for Bluetooth-related devices:

Bluetooth

Network adapters

Other devices

Anything labeled "Unknown device" or with a yellow warning

Right-click the Bluetooth device > Uninstall device

Then, please reinstall using the drivers you have downloaded with the link above.

Answer 4

When attempting to install it says I already have a newer version installed.

Answer 5

Hello there! I am Charity, I'm an Independent Advisor. I'm glad to help you today!

Thank you for the confirmation. Please download and install your Bluetooth drivers in this link

https://download.msi.com/dvr_exe/mb/bt_driver_W...

Please make sure to restart the computer after extraction, and installation.

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install.

Kind Regards,

Charity

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Please note that things might need more than one reply to completely resolve your issue, as it will completely depend on the complexity of the question and the amount of detail that you have provided me.