copilot

Question

here in queens new york, my ip, spectrum just had about a 3 hour outage. all is back to normal except one thing, when i use copilot

by clicking on the icon at the top right of the screen, it cannot connect to the internet, when a question is asked but when i click on the copilot icon on the

bottom of the screen icon, i have no problem. there has got to be someone smarter than me who can figure this out.

thanx

p.s. i'm running 11 24h2 26100 4061

Answer 1

Hello larryofnewyork,

Thank you so much for reaching out, I am Dexter an independent advisor, and I am glad to assist you today.

The Copilot icon in the top-right corner isn't connecting to the internet, whereas the bottom-right icon works fine. This discrepancy suggests a potential issue with your network settings or Copilot's configuration.

Steps to Resolve the Issue

1. Check Network Settings

Reset Network Configuration:

Open Command Prompt as Administrator.

Run the following commands one by one:

ipconfig /release

ipconfig /renew

ipconfig /flushdns

ipconfig /registerdns

netsh int ip reset

netsh winsock reset

netsh winhttp reset proxy

Restart your computer.

Adjust DNS Settings:

Press Windows + R, type ncpa.cpl, and press Enter.

Right-click your active network connection and select Properties.

Double-click Internet Protocol Version 4 (TCP/IPv4).

Select "Use the following DNS server addresses" and enter:

Preferred DNS server: 8.8.8.8

Alternate DNS server: 8.8.4.4

Click OK and restart your computer.

2. Disable VPN or Proxy

Disable VPN:

Go to Settings > Network & Internet > VPN.

Turn off any active VPN connections.

Disable Proxy:

Go to Settings > Network & Internet > Proxy.

Ensure that "Use a proxy server" is turned off.

3. Allow Copilot Through Firewall

Open Control Panel > System and Security > Windows Defender Firewall.

Click on "Allow an app or feature through Windows Defender Firewall".

Ensure that Microsoft Copilot is checked for both Private and Public networks.

4. Clear Browser Cache and Cookies

If accessing Copilot via a browser, clear the cache and cookies:

Press Ctrl + Shift + Delete in your browser.

Select "Cookies and other site data" and "Cached images and files".

Click "Clear data".

5. Reinstall Microsoft Edge

Since Copilot is integrated with Microsoft Edge:

Go to Settings > Apps > Installed apps.

Find Microsoft Edge, click the three dots next to it, and select Uninstall.

Restart your computer.

Download and install the latest version of Microsoft Edge from the official website.

6. Check for Windows Updates

Go to Settings > Update & Security > Windows Update.

Click Check for updates and install any available updates.

7. Perform a Clean Boot

Press Windows + R, type msconfig, and press Enter.

In the System Configuration window, go to the Services tab.

Check "Hide all Microsoft services" and click "Disable all".

Go to the Startup tab and click "Open Task Manager".

Disable all startup items.

Close Task Manager and click OK in the System Configuration window.

Restart your computer and check if Copilot works.

8. Access Copilot via Run Command

Press Windows + R, type the following command, and press Enter:

microsoft-edge://?ux=copilot&tcp=1&source=taskbar

This command opens Copilot directly in Microsoft Edge.

Should you have more questions, please let me know.

Best regards,

Dexter

Answer 2

thanx as i strted to have problems with widgets also, i simply restarted my pc and it cleared up copilot issue,,,have a nice day

Answer 3

Hello larryofnewyork,

I'm glad to hear that your issue has been resolved. Please don't hesitate to reach out if you have any further questions or need assistance in the future. Thank you for engaging with the community, and I wish you the best with your Microsoft products.

Best regards,

Dexter