Hello, I'm sorry if that didn't work. Since you've already reset Adrenalin, confirmed the BIOS settings, looked for overrides, and reinstalled drivers several times, let's try some new steps that will help you fix this more completely.
Please be very careful as you use these advanced options:
- Check to see if Windows is using 16GB of shared GPU memory
Click on Task Manager. Click on Performance. Go to GPU Check and then Shared GPU Memory.
It means that your system is using the memory correctly if it says 16GB. There might be a bug in the way Adrenalin shows things.
If it still says 2GB, keep reading.
- Use the AMD Cleanup Utility to completely remove all AMD software
Click on this link: https://www.amd.com/en/support/kb/faq/gpu-601
Get it here Open up the AMD Cleanup Utility > Choose "Full Cleanup" > Start up PC
This makes sure that no Adrenalin profiles or leftover driver files are getting in the way.
Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
- Only reinstall the Minimal Setup driver this time, not the full Adrenalin.
To download the minimal setup version of AMD Ryzen 7 6800H, go to https://www.amd.com/en/support and search for it. Set up
Note that this is not a Microsoft website. It looks like the page is giving correct and safe information. Watch out for ads on the site that might promote products that are often called PUPs (Potentially Unwanted Products). Do a lot of research on any product that the site promotes before you decide to download and install it.
Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
- (Not required) Turn off MPO (Multi-Plane Overlay). This can help 3D apps like Blender use less memory.
Open up the Registry Editor. Find HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Dwm. Right-click and choose "New" > "DWORD (32-bit). Value > Give it a name More OverlayTestMode Change the number to 5 and then restart your computer.
- Check Shared GPU Memory once more
To check the GPU, go to Task Manager > Performance > GPU Check. Memory shared by the GPU = 16GB
If UMA is still limited to 2GB after this:
Some OEMs don't let you change the UMA through firmware, especially if you use custom BIOS or ACPI settings. If that's the case, you should check with the support team for the laptop's maker to see if system-level power or thermal controls are overriding the BIOS setting.
I hope this helps this time. I appreciate your time.
Many thanks,
Pau