Error msg at sign-in

Question

In Windows Security, my laptop (Win11) has an exclamation mark on Device Security. It tells me I need to sign in. When I try to sign in, I get an error message that says, "Oops, something went wrong. It was probably our fault. Try again later." I have tried immediately after, an hour later, the next day, next month... Nothing.

I have tried the sign-in helper. It says no problem found. Can anyone tell me what is happening? And how to fix it?

[removed email address in the screenshot ~Moderator]

Answer 1

Clicking on Device Security shows what you showed above. And when I set up my laptop, I used my already created account.

Answer 2

Have you clicked on Device Security to see what it shows?

When you set up your computer did you create a Microsoft account?

Answer 3

Thank you for reponding.

I have clicked on dismiss before and it's good for a day or two, but the exclamation mark comes back. Still doesn't explain why I get the error msg when signing in. Am I already signed in on Microsoft's end and that's why it won't let me sign in? Although I would expect the error msg to say that. Is it just my laptop being stuck on stupid?

Thanks for your help

Answer 4

What does your Device Security show when you look at it?

Image from my desktop computer.

Have you ever clicked on Dismiss? See if that gets rid of it.