Mouse not recognized in windows 11

Question

I would appreciate any help in the area. I know a little about computers but not much, My computer is no longer recognizing my wireless mouse. The USB dongle shows up in Device Manager under Other Devices as a USB Receiver with an error. I do not know how to fix this. I have tried some google searches but haven't had much luck.

Answer 1

Hi Melanie,

I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

It sounds like either the USB port or the receiver might have a defect. I assume you tried a different USB port.

Could you please test on another computer and let me know if it works?

I look forward to your reply and am ready to collaborate until we reach a resolution. Best of luck!

Answer 2

Thank you for the quick response. I have tried multiple mice and they will not work with other USB ports but will work on other laptops. Hope this is helpful.

Answer 3

Perfect thank you. This helps.

Please supply the following Information.

Right-click the Start button and Choose the Run option

Type in msinfo32

Press enter.

Take a screenshot of the System Summary window and post it in the next reply.

I look forward to your response and am eager to collaborate until we find a solution.

Answer 4

Here you go:

Answer 5

Thanks, Melanie.

Please reinstall the Chipset driver package:

https://dl.dell.com/FOLDER05577121M/3/Intel-Man...

Let me know if it resolves the issue.