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sent mail folder empty after windows update

Anonymous
2025-04-25T01:36:28+00:00

I have outlook ran just fine until MICRoSOFt did another update, no sent emails in sent folder , completed ususal fixits but no sent email, web mail does have the sent emails.

Windows for home | Windows 10 | Files, folders, and storage

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  1. Siva Shankar 10,970 Reputation points
    2025-04-25T05:13:52+00:00

    Hello ,

    I’m here to help you in resolving your issue

    This means your mailbox is intact, but Outlook desktop isn't syncing properly after the update.

    Switch Folder View :

    1. Go to Sent Items in Outlook
    2. Click the View tab > View Settings > Filter
    3. Make sure no filters are applied (like by date or "Unread only")

    Re-select the Sent Items Folder (if IMAP/POP)

    1. Go to: File > Account Settings > Account Settings > Select your account > Change > More Settings > Sent Items
    2. Make sure "Save sent items in the following folder on the server" is selected
    3. Choose the correct Sent folder from your server (not local)

    Force a Folder Sync Refresh :

    1. Right-click your account's name in the folder list > IMAP Folders…
    2. Click Query > Find "Sent" > Select it > Click Subscribe
    3. Then hit Send/Receive All Folders (or press F9)

    After trying above steps, please reach out to me if you have any doubts or issues

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