Errors installation Microsoft 365 apps Intune - Migration from AirWatch

Julien bastin 21 Reputation points
2021-05-07T08:42:54.46+00:00

Hello everybody,

Currently, for a client I am migrating all of his devices from AirWatch to Intune.

The problem is that some applications refuse to install, on some devices the installation is pending and on others it succeeds or failed.

But the big problem is Microsoft 365 apps, out of 24 devices, 6 succeeded to install it. The error messages are as follows:

  • An update could not be installed because Office applications are open. (0x426E) (3 devices)
  • Unknown (0xFFFFFFFF) (5 devices)
  • (0x3AFC) (2 devices)
  • And for the others no error message

The situation is as follows, the machine is removed from AirWatch, sometimes there is still Office on it, in the configuration of the app I made that it removes the old version. But nothing ... Still the same errors.

Could you help me ?
Thank you in advance.

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
882 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,406 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Lu Dai-MSFT 28,356 Reputation points
    2021-05-10T06:31:16.163+00:00

    @Julien bastin Thanks for posting in our Q&A. From your description, I know that we am migrating devices from other MDM to Intune and getting error messages when we try to deploy M365 apps. If there is any misunderstanding, please feel free to let us know.

    For the error message "an update could not be installed because Office applications are open. (0x426E) ", Could you please end all the office process on the affected machine in task manager to see if it can installed? Based on the official article, it mentioned that "If any Office apps are open when Intune installs the app suite, the installation might fail,". We can see more details in the following link:
    https://learn.microsoft.com/en-us/mem/intune/apps/apps-add-office365#before-you-start

    For other error messages, we can refer to the following article to troubleshoot the app deployment issue:
    https://learn.microsoft.com/en-us/troubleshoot/mem/intune/troubleshoot-app-install

    If the issue still exist, It is better to create an online support ticket to handle this issue more effectively. It is free. Here is the online support link and hope it helpful.
    https://learn.microsoft.com/en-us/mem/intune/fundamentals/get-support

    Hope this issue will be solved as soon as possible.

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments