Constant game crashes KERNELBASE.DLL - ONLY WINDOWS STORE GAMES

Anonymous
2025-06-25T19:18:36+00:00

Hello,

My problem is pretty annoying and I have exhausted all troubleshooting steps I could think of (please read carefully all the actions I've performed already!)

MY SPECIFICATION
Version Windows 11 Pro

Version 24H2

Build 26100.4351

Pack Windows Feature Experience 1000.26100.107.0

CPU: intel 8700K - not overclocked
GPU:nVidia GTX 1080Ti latest Gaming driver (576.80) not overclocked
RAM: 32GB DDR4 2400MHz

MB: Gigabyte Aorus 370Z Gaming 7, latest BIOS F15

THE HARDWARE IS FINE, I'VE CHECKED IT'S STABILITY WITH ALL AVAILABLE TOOLS AND IN OTHER RIGS

THE PROBLEM

Every game that:

  • Is installed from Windows Store (I have XBox GamePass)
  • Utilizes the Unreal Engine

Crashes within first 5-10 minutes of gameplay.

The games I have problems with are:

- Hellblade: Senua's Sacrifice- Clair Obscur: Expedition 33- The Elder Scrolls IV: Oblivion Remasteredand many others Unreal-based

It's always the same non-descriptive "Fatal error!" without any details included.

In Event Viewer it's always a string of 40-50 "Informations" like this:

Bucket

BucketType 0

EventName LiveKernelEvent

Response Niedostępny (note: not available)

CabId 0

P1 141

P2 ffffb809bae981e0

P3 fffff80133e29710

P4 0

P5 ffffb809a2d49080

P6 10_0_26100

P7 0_0

P8 256_1

P9

P10

AttachedFiles \?\C:\WINDOWS\LiveKernelReports\WATCHDOG\WATCHDOG-20250620-1306.dmp \?\C:\WINDOWS\SystemTemp\WER-8993375-0.sysdata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ed66f636-1e23-4814-a5ec-d1a87ce1b551.tmp.WERInternalMetadata.xml \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b8f9c9a4-7781-4c64-81c8-2eb30ff4ddf5.tmp.csv \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.791f29c5-150e-46f4-b675-46e29434326f.tmp.txt \?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b4a4abab-d551-4cc2-97d9-430d93855652.tmp.xml

StorePath \?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_141_a26d5b8f8ce3a7bc6c60ff6d9913b1f2f344d54_00000000_5c56f512-bed9-4d50-973b-0ddd36558917

AnalysisSymbol

Rechecking 0

ReportId 5c56f512-bed9-4d50-973b-0ddd36558917

ReportStatus 2049

HashedBucket

CabGuid 0

Followed by a single error like this:

AppName SandFall-WinGDK-Shipping.exe

AppVersion 5.4.4.0

AppTimeStamp 00000000

ModuleName KERNELBASE.dll

ModuleVersion 10.0.26100.4202

ModuleTimeStamp fc5b8f29

ExceptionCode 00008000

FaultingOffset 00000000000c85ea

ProcessId 0x3698

ProcessCreationTime 0x1dbe5f909d584f1

AppPath C:\Program Files\WindowsApps\KeplerInteractive.Expedition33_1.3.1.0_x64__ymj30pw7xe604\Sandfall\Binaries\WinGDK\SandFall-WinGDK-Shipping.exe

ModulePath C:\WINDOWS\System32\KERNELBASE.dll

IntegratorReportId 8bccf83f-80c5-470b-9ef2-1f3b0c55f7e2

PackageFullName KeplerInteractive.Expedition33_1.3.1.0_x64__ymj30pw7xe604

PackageRelativeAppId AppExpedition33Shipping

What's really annoying is that these games run just fine when they're installed via other clients (Steam, Epic etc) or from ~~~~ "another source" wink-wink

TROUBLESHOOTING DONE BY FAR:

  • Game reinstall
  • Installing games on another drives and partitions- Windows Update
  • BIOS Update
  • nVidia driver update
  • Windows in-place-upgrade- Windows factory reset
  • Format and clean install of Windows
  • DISM + sfc (THIS ALLOWS ME TO PLAY UP TO AN HOUR OR EVEN SIGHTLY LONGER, but after a crash it goes back to 5-10 minutes and I have to do it again)
  • ReBAR enabled and disabled
  • XMP enabled and disabled

I'm out of options. I have no idea what to do next or how to diagnose the problem further.
I did not have this problem 2 years ago when I played Hellblade, so this has to do something with latest builds of Windows 11

Please help, I can perform any troubleshooting you'll throw at me or provide you with all the logs you ask, just help me resolve this problem it's sooooo annoying!

Windows for home | Windows 11 | Gaming

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2025-06-25T22:24:20+00:00

Hi! Thanks for writing. I am Tin, and I am an independent advisor. I am so happy to offer you any needed assistance today. Please keep in mind that this user-to-user community forum is open to the public.

You're tackling an unbelievably irritating and truly specific crash pattern tying three prime elements together:

Windows Store (UWP/GDK) games

Games developed in Unreal Engine

Newer builds of Windows 11, particularly 24H2

Considering your extreme troubleshooting efforts and the fact that those games are running perfectly fine from other sources (Steam or Epic ), we can conclude that this is an issue where:

GDK Runtime/UWP containerization

Unreal Engine rendering pipeline

Your specific GPU/driver combo on the latest Windows kernel

Immediate Diagnosis Steps

  1. Check the integrity of WinGDK Runtime and Gaming Services

Windows Store games require Gaming Services plus GDK Runtime. These often get silently corrupt or misaligned after updates.

Try: Get-AppxPackage *GamingServices* | Remove-AppxPackage -allusers

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Then install Gaming Services again from the Store.

Reset both Store and Game Services:

wsreset.exe

If that's the case, particularly with Windows 11 24H2, then reinstallation should certainly fix it. Just it won't show in Add/Remove applications like any other runtime, but I am sure DISM could fix part of the problem.

  1. Force GDK Games to Run Outside the UWP Container (Experimental)

There's even a GPU context bug found while running UWP-style games using Unreal Engine and Nvidia's latest drivers. Try running one of those games in GDK Debug Mode by PowerShell activation:

CheckNetIsolation LoopbackExempt -a -n=YourPackageFamilyName

Any PackageFamilyName can be found using:

Get-AppxPackage | Select Name, PackageFamilyName

  1. Test with Older Nvidia Driver (Avoid 576.80)

You're apparently on 576.80 (the most up-to-date Game Ready driver so far) but it would be very wise to test on an older WHQL-stable version (preferably from series 537.xx or 531.xx) because most of these showed to be more stable with GDK and Windows 11 before 24H2.

Uninstall with DDU in Safe Mode

Clean install Nvidia 537.58 or 531.68

Disable "HD Audio" and "GeForce Experience" during the installation to avoid adding bloat or possible conflicts

  1. Disable HAGS and MPO (Advanced GPU Tweaks)

These often cause issues in combination with newer Windows builds and Unreal.

Disable Hardware-Accelerated GPU Scheduling:

Settings > System > Display > Graphics > Change default graphics settings

Turn off Hardware-Accelerated GPU Scheduling

Disable MPO (Multiplane Overlay):

Add the following registry key:

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\DWM]

"OverlayTestMode"=dword:00000005

Reboot after applying both.

Experimental Workarounds

A. Run Games with Compatibility Flags

Then right-click the SandFall-WinGDK-Shipping.exe or something like that and proceed with:

Properties > Compatibility

Try 'Disable fullscreen optimizations' and also 'Run this program in compatibility mode for Windows 10'.

B. Throttle CPU Boost / Disable C-states (BIOS)

Stable in stress testing. However, Unreal Engine + GDK + Newer kernel schedule might trip on something with C-State transitions. Try:

  • Disabling C-states in BIOS
  • Temporarily disabling Turbo Boost

This isn't final on fixing, but one can confirm the root of instability through this

Could you please try out these steps and let me know if it works out? And, in case that any other error arises, I would love to have more information it.

Regards,

Tin

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  1. Anonymous
    2025-06-26T13:27:43+00:00

    It worked!

    Sort of...

    I've applied fixes 1 and 4 (WinGDK Runtime fix and disabling HAGS) and IT KINDA SORTA WORKED!

    But I'm happy with that.
    Oblivion works without issues. Hellblade also do not crash.

    But in Clair... I can play indefinitely, as long as I'm not in the character menu (Abilties management etc). In this menu I have only like 1 minute before it crashes.

    It seems like just an Unreal Engine thing to do.

    I hope they fix it some time in the future, because I refuse to part my ways with my trusty ol' sport 1080Ti until a smoke show teras us apart

    I'm very happy with your response and admire your knowledge!

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