Parent guardian loop

Question

I have recently bought a new laptop and during login have gotten stuck in the parent guardian loop. At this point I think I'm block from receiving verification codes. I'm not really sure what to do now, there's no way to contact microsoft for this problem.

Answer 1

Hello , 

Welcome to the Microsoft Community. 

Based on your description, Please try the following methods to troubleshoot the issue: 

1. Check Microsoft Family Settings 

The most common cause of the "Parent/Guardian loop" is that family settings might be misconfigured, preventing the login process. You need to either update these settings or remove and re-add the account to fix it. 

a) Sign into the Microsoft Family Safety website 

1. Visit the Microsoft Family Safety website.
2. Sign in with the Microsoft account that is being flagged as a parent or guardian.
3. Verify that the account you are trying to log in with is not set up as a child account.
4. If it is, make sure the necessary permissions have been granted by the parent or guardian.

b) Remove and Re-add Family Member 

1. In the Family Safety website or app, remove the account that's stuck in the loop.
2. Re-add the account and ensure it’s properly set up as a child or adult (depending on your situation).
3. You may need to verify the relationship (as a parent/child) for permissions to reset properly.
4. Check Permissions on Your Account 

If your account is tied to a Microsoft Family Group, the permissions might be causing the issue. Follow these steps to check and adjust the permissions: 

a) For Parents/Guardians: 

1. Go to https://account.microsoft.com/family.
2. Check the permissions for the child account, ensuring that the right parental control settings are applied.
3. Remove any restrictions or adjust the age restrictions, if necessary.

b) For Child Accounts: 

1. Ask the parent or guardian to log in to their Microsoft account.
2. Have them go to the Family Settings and check the status of your account.
3. If you are unable to remove the child account from the family group, they should reach out to Microsoft support for assistance.
4. Sign In Using a Different Account or Microsoft Service 

If the above steps don't solve the issue, try to log in with a different Microsoft account to verify whether the issue is specific to the current account or the system itself. 

a) Use a Different Microsoft Account 

• Try logging in with a different Microsoft account (like a personal or work account) to see if the issue persists.

b) Use Local Account 

• If you’re stuck in the loop, try logging in with a local account instead of a Microsoft account:

1. At the login screen, choose Sign-in options.
2. Select Local account and enter your credentials to bypass the Microsoft account login temporarily.
3. After logging in, go to Settings > Accounts and manage the Family settings or account login method.

Best regards, 

Tina L - MSFT | Microsoft Community Support Specialist