Regarding Azure cognitive services speech to text

Question

Can any one help me by providing the sample code for below any one of the scenario

• IVR call transcription------- sample code
• Continuous recogntiion using cognitive services speech to text

I have found the sample code for one shot recognition, continuous recognition, but in continuous recognition using audio file as input,my requirement is to use speaker as ip device,,, need sample code for above mentioned scenario

Attaching the article link in which it was mentioned azure services can be used for real time call transcription
https://learn.microsoft.com/en-us/azure/cognitive-services/speech-service/call-center-transcription

Please help me with the sample code if possible

Answer 1

Hello,

I am still looking for IVR samples. But I do find some continuous sample code.

Continuous recognition code snippet is available here – https://learn.microsoft.com/en-us/azure/cognitive-services/speech-service/get-started-speech-to-text?tabs=windowsinstall&pivots=programming-language-csharp#continuous-recognition.

You may have to tweak one of the samples to process continuous recognition, as pointed out in L41 of C# sample. https://github.com/Azure-Samples/cognitive-services-speech-sdk/blob/31abbe1e4b6e3a0bc7d60a72fd3802cb928654dc/samples/csharp/sharedcontent/console/speech_recognition_samples.cs#L41

Will let you know any clue about IVR.

Regards,
Yutong

Answer 2

One more update here, I have found a good start for IVR bots, I would recommend starting here – https://github.com/microsoft/botframework-telephony

Hope those helps.

Regards,
Yutong