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My laptop has refused to open. I forgot the password but then when I tried to change, it sent a message to the authenticator which I input and ever since the screen has remained black and cannot turn on or off. The cursor can be seen moving but the screen has refused to open.
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Answer accepted by question author
Hi Getrude Owoko
This is my 2nd follow-up regarding your "Blank screen" issue. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern.
Thank you.
Best Regards,
Lonex P.
Microsoft Moderator
Answer accepted by question author
Hi Getrude Owoko
Thank you for posting in Microsoft Community.
I understand how frustrating this situation must be for you. Here are some steps you can try to fix it:
Restart Your Laptop – Hold down the power button for about 10 seconds to force a shutdown, then turn it back on.
Try Win + Shift + Ctrl + B – This resets the graphics driver and may bring the screen back.
Disconnect External Devices – If you have any USB devices or external monitors connected, unplug them and restart.
Perform a Hard Shutdown Twice – Turn off your laptop forcefully twice during the Windows boot screen. On the third attempt, Windows should enter recovery mode.
Use Startup Repair – In recovery mode, select "Troubleshoot" > "Advanced Options" > "Startup Repair."
Uninstall Recent Updates – If the issue started after an update, you can uninstall the latest updates from recovery mode.
Run System File Checker (SFC) and DISM – In recovery mode, open Command Prompt and type:
sfc /scannow
dism /online /cleanup-image /restorehealth
Reset Your PC – If nothing works, you may need to reset Windows while keeping your files.
Let me know if this helps.
Best Regards,
Lonex P.
Microsoft Moderator
Hi Getrude Owoko
We have noticed that you have not replied to our last response. We would like to know if the issue you have raised to us is still on-going. If yes, please reply to the thread so we can continue troubleshooting your concern.
Thank you.
Best Regards,
Lonex P.
Microsoft Moderator
