My Outlook Mailbox is Not Receiving Emails. It Is Quarantined.

Tina Phifer 1 Reputation point
2021-05-09T03:01:33.647+00:00

My email account from my school (Community College of Phila) is quarantined and not receiving emails. I have since started forwarding all school emails to a personal account tinamphifer@aol.com. I remember a few months ago that people were getting strange emails that seemed to come from my school account but definitely wasn't me. Can someone tell me how to resolve this. The quarantined account is tphifer1@Kingchuck24 .edu. Here is part of what I recently received when I did a test.

Microsoft Outlook (MicrosoftExchange329e71ec88ae4615bbc36ab6ce41109e@ccpmail.onmicrosoft.com)
To:you (Bcc) + 1 more Details
Delivery has failed to these recipients or groups:

tphifer1@student .ccp.edu
Your message wasn't delivered because the recipient's mailbox is quarantined. If the problem continues, please contact your email admin.

Diagnostic information for administrators:

Generating server: CO2PR05MB2693.namprd05.prod.outlook.com
tphifer1@student .ccp.edu
Remote Server returned '554 5.7.9 Message not accepted for policy reasons. See https://postmaster.verizonmedia.com/error-codes';
Original message headers:

ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901; d=microsoft.com; cv=none;
b=Y3u4hLqcLc+6UjgGdlgi3KVD1xTqFJNrpnZYJwOZm334XOJnLAqv0dXxcQSJNaIZ17WqHAki4QJ2m/LotuUiCdDHtXi7D80WVRM0bMDcwQBgVvyxdNMNo7a7Oo5SjZgMy/y2hdAwGX6jSs5Zmceuedr1MAhTbG6Dbtowz4J8kvE7MfLhuvLGt3iEy56HWM9UPF2ObdgUWyHPsTBFKu2h524FogETayeQoLJEaUflMUhB9jS0yUgp7usSrBA76QG+J0ucpL3M4brfoqelOyRcpODUz820yX06+b87HqnLJYyTAFyIA0urve7XrHQCRPJSk1HaXRtrUvtWsfdPztzS+w==
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed; d=microsoft.com;

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  1. Dave Patrick 330.3K Reputation points Microsoft MVP
    2021-05-09T12:54:32.057+00:00

    Outlook.com (hotmail) is not currently supported here on QnA. They're actively answering questions in dedicated forums here.
    https://answers.microsoft.com/en-us/outlook_com/forum/oemail

    --please don't forget to Accept as answer if the reply is helpful--

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