My Outlook Mailbox is Not Receiving Emails. It Is Quarantined.

Tina Phifer 1 Reputation point

My email account from my school (Community College of Phila) is quarantined and not receiving emails. I have since started forwarding all school emails to a personal account I remember a few months ago that people were getting strange emails that seemed to come from my school account but definitely wasn't me. Can someone tell me how to resolve this. The quarantined account is tphifer1@Kingchuck24 .edu. Here is part of what I recently received when I did a test.

Microsoft Outlook (
To:you (Bcc) + 1 more Details
Delivery has failed to these recipients or groups:

Your message wasn't delivered because the recipient's mailbox is quarantined. If the problem continues, please contact your email admin.

Diagnostic information for administrators:

Generating server:
Remote Server returned '554 5.7.9 Message not accepted for policy reasons. See';
Original message headers:

ARC-Seal: i=1; a=rsa-sha256; s=arcselector9901;; cv=none;
ARC-Message-Signature: i=1; a=rsa-sha256; c=relaxed/relaxed;;

Not Monitored
Not Monitored
Tag not monitored by Microsoft.
36,982 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Dave Patrick 426.3K Reputation points MVP
    2021-05-09T12:54:32.057+00:00 (hotmail) is not currently supported here on QnA. They're actively answering questions in dedicated forums here.

    --please don't forget to Accept as answer if the reply is helpful--

    0 comments No comments