Screen Blacking out when opening multiple windows

Question

Its annyoing hell of a thing disturbing me I reinstalled windows reset the drivers uninstalled old ones noting affected my issue.

The problem occurs when i open two applications side by side the when i move my cursor to one application my screen blacks out and when i stop moving my cursor it comes back to normal.

I have recorded a video of this instance happening however i am unable to upload in this question no option

Answer 1

Hello Harsh Verma7 and welcome to the Microsoft Community!

Thank you for your feedback, it's a pleasure to assist you with this issue!

Your issue sounds like it may be related to a graphics driver, display settings, or hardware mismatch.

You can see if the following methods can help you resolve it

Method 1: Check the graphics driver

Even if you reinstalled the drivers, the driver version may still be incompatible or problematic. Try the following actions:

1. Uninstall the existing graphics card driver: Press Windows + X and select Device Manager. Expand “Display Adapters”, right-click on the graphics card and select “Uninstall Device”. Check the “Remove the driver for this device” option, and then uninstall.
2. Use the Display Driver Uninstaller Utility (DDU): Download www.guru3d.com

Disclaimer: Microsoft provides no implied or other warranties and/or guarantees, and is not responsible for the information or any technology-related support you receive from third-party linked sites.

  Run it in Safe Mode to remove the graphics driver completely.

3. Reinstall the driver: Download the latest version of the driver corresponding to your graphics card model from the official website of the graphics card brand (e.g. NVIDIA, AMD or Intel). Install and reboot to see if the problem is solved.

Method 2: Adjust Graphics Settings

When the system can't handle multiple windows, it may be due to improper settings or a problem with graphics resource allocation:

1. Make sure your screen refresh rate is correct: Right-click on your desktop and select “Display Settings” > “Advanced Display Settings”. Find the Refresh Rate option and set it according to the highest refresh rate your screen supports (e.g. 60Hz/120Hz).
2. Disable hardware acceleration: Open your application (e.g. browser or target app) and check if there is a “Hardware Acceleration” option in the settings. Try to disable hardware acceleration, restart the app and test.

Method 3: Adjust Power Settings

Sometimes the system may have unstable performance due to the power management mode:

1. Search for “Power Options” and open “Power and Sleep Settings”.
2. Select “High Performance” mode and go to “Change Program Settings”.
3. Click “Change Advanced Power Settings” and make sure that “Link State Power Management” under “PCI Express” is set to “Off”. Off” under ‘PCI Express’.
4. Check the Graphics Settings section and make sure the graphics card is set to “Maximum Performance Mode”.

Method 4: Analyze GPU usage

Insufficient graphics card resources or graphics card hardware problems may cause this situation:

1. Press Ctrl + Shift + Esc to open Task Manager.
2. In the Performance tab, check the GPU usage: Does the GPU utilization spike when you move the cursor or open multiple windows?
3. If there are any anomalies (e.g. 100% utilization or GPU not responding), the graphics card may be damaged or the hardware may be faulty, and further testing is required.

We look forward to hearing from you again!

Kirito|Microsoft Community Support Specialist