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File Explorer crashes

Anonymous
2025-03-03T21:55:10+00:00

I keep my computer on basically 24/7 and usually have a File Explorer window open with 2 or 3 folders I access frequently. After a day or 2 file explorer crashes I can usually reopen a folder I have on my desktop for a bit but when I click file explorer on the taskbar it crashes. I have two similar warnings from event viewer here.

Faulting application name: Explorer.EXE, version: 10.0.22621.4974, time stamp: 0xf540a8b7 Faulting module name: msi.dll_unloaded, version: 5.0.22621.4890, time stamp: 0x2e6ee452 Exception code: 0xc0000005

Faulting application name: Explorer.EXE, version: 10.0.22621.4974, time stamp: 0xf540a8b7 Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 Exception code: 0xc0000005

Appreciate any help.

Windows for home | Windows 11 | Performance and system failures

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  1. Renzo 2,425 Reputation points
    2025-03-05T14:33:33+00:00

    Hi,

    I appreciate your response. Here are additional steps you may perform:

    1. Restart File Explorer

    Open Task Manager (Ctrl+Shift+Esc)

    Click on Run New task

    Tick the checkbox for "Run this task with administrative privileges."

    Type in "Explorer.exe"

    Check if the file explorer will open

    1. Run SFC and DISM by following the steps on this link: https://support.microsoft.com/en-us/topic/use-t...

    Let me know how it goes. Thank you.

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  2. Anonymous
    2025-03-08T04:41:02+00:00

    It started up fine through task manager and then I ran sfc and dism. I haven't restarted and tried opening file explorer yet but I'll let you know.

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  3. Anonymous
    2025-03-05T07:58:52+00:00

    It didn't work. After reset I tried opening File Explorer from taskbar and it crashed immediately. But I can open folders from the desktop.

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  4. Anonymous
    2025-03-04T21:16:42+00:00

    I did everything I'll let you know.

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  5. Renzo 2,425 Reputation points
    2025-03-03T22:37:58+00:00

    Hello! My name is Renzo, and welcome to the Microsoft Community.

    I'm sorry to hear you are experiencing this issue, and I'll be happy to help you.

    Follow the troubleshooting steps below:

    1. Press Windows Key + R to open the run box.
    • Type this to your run box %localappdata%\Microsoft\OneDrive
    • The File Explorer opened. Click the . . . at the top, then select Options
    • On the General tab, clear the privacy and Restore Defaults
    • On the View tab and Search tab, select Restore Defaults > Apply, then Ok
    1. Run CMD admi,n then type the following and press Enter: SFC /scannow DISM /Online /Cleanup-Image /RestoreHealth
    2. Press Windows Key + R to open the run b,ox then type MSCOFIG
    • Go to Sevices tab > Enable the Hide all Microsoft services > Apply > Ok

    Let me know if you need help with any of these steps!

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