Hi, I'm Estrella. I'll do my best to help you.
Let's try downloading and installing the audio driver from your PC manufacturer's support website.
- What is the make and model of your device?
In the search bar, type MSINFO32 and hit Enter.
Please share a screenshot of that window.
- Press Windows + X and choose Device Manager.
Click View > Show hidden devices
Expand Sound, Video, and Game Controllers.
Take a screenshot and share it here.
- Are you using a built-in speaker or an external one (connected via Bluetooth, USB, or jack)?