Share via

Teams for Linux automatically restart loop after Login

Eduard Mayer 71 Reputation points
2021-05-10T07:42:35.62+00:00

Hello dear Microsoft Support Team!

After having removed my license from an deprecated organization, Teams for Linux seems to be stuck inside a loop and thus i cant use it anymore.

As of now, there's still a guest account available inside the organization dropdown, after choosing the org i'm a guest in, the app starts correctly, but after 3 seconds it restarts and throws me back to the "Select an Organization" screen.

So here's what happened:

2 Orgs (1 Guest, 1 "normal" account) -> Login -> Success

2 Orgs (1 Guest, 1 Account without a license) -> Login -> Error -> Restart (-> Loop)

In Linux, i can see the following inside the logs: 

Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- info -- Main window shown active 
Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- info -- Logging telemetry event: msa_guest_license_error 
Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- event -- eventpdclevel: 2, name: msa_guest_license_error, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 0, processMemory: 24885016, freeMemory: 527179776, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.77, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: +02:00, vdiMode: 0,  
Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- event -- eventpdclevel: 3, errorCode: FailedAuthentication, errorStep: get_skype_license_guest, errorState: guestLicenseError, errorUrl: undefined, status: success, scenario: 220ab38e-f9fe-4710-b6d9-5c01bf5fded6, scenarioName: desktop_web_app_error_redirect, name: desktop_web_app_error_redirect, step: start, sequence: 0, delta: 1, scenarioDelta: 1, elapsed: 64783, stepDelta: 0, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 0, processMemory: 24910896, freeMemory: 527179776, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.77, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: +02:00, vdiMode: 0, Scenario.Name: desktop_web_app_error_redirect, Scenario.Step: start, Scenario.Status: success,  
Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- event -- eventpdclevel: 3, errorCode: FailedAuthentication, errorStep: get_skype_license_guest, errorState: guestLicenseError, errorUrl: undefined, status: success, scenario: 220ab38e-f9fe-4710-b6d9-5c01bf5fded6, scenarioName: desktop_web_app_error_redirect, name: desktop_web_app_error_redirect, step: stop, sequence: 1, delta: 2, scenarioDelta: 2, elapsed: 64784, stepDelta: 1, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 0, processMemory: 24940144, freeMemory: 527179776, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.77, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: +02:00, vdiMode: 0, Scenario.Name: desktop_web_app_error_redirect, Scenario.Step: stop, Scenario.Status: success,  
Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- info -- Focusing main window 
Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- info -- Is foreground set to true 
Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- info -- [AppStateService] [EnableBlueberry] enableBlueberry is defined as false returning : false 
Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- info -- Blur main window 
Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- info -- Is foreground set to false 
Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- event -- eventpdclevel: 2, duration: 34.54400014877319, name: desktop_foreground_duration, AppInfo.Language: en-US, complianceEnvironmentType: 0, isDataCategorizationEnabled: false, userpdclevel: 0, processMemory: 25048512, freeMemory: 521039872, clientType: desktop, AppInfo.ClientType: desktop, batterylevel: 0.77, pluggedin: true, Window.Focus: foreground, windowIsVisible: true, Window.Status: systray, UserInfo.TimeZone: +02:00, vdiMode: 0,  
Mon May 10 2021 09:30:09 GMT+0200 (Central European Summer Time) <3368880> -- info -- [IPC: showApp] Showing main window. Reason:showMsaLoginFlowError:[object Object]

This seems to be an issue only inside the Linux application, since i can successfully login with the same accoutn an configuration in the Windows or Mac application.
(Inside those application, i get the same msa_guest_license_error inside the logs, but it seems not to break anything.

Is there any workaround?

More infos:

Teams for Linux, 1.4.00.7556

Ubuntu 20.04 LTS
GNOME DE 3.36

Microsoft 365 and Office | Skype for Business | Linux
Microsoft 365 and Office | Skype for Business | Linux
A Microsoft communications service that provides communications capabilities across presence, instant messaging, audio/video calling, and an online meeting experience that includes audio, video, and web conferencing.
Microsoft Teams | Microsoft Teams for business | Other
Answer accepted by question author
  1. Petr Cesak 111 Reputation points
    2021-05-21T12:42:57.717+00:00

    Teams version: 1.4.00.7556 (64-bit)
    Debian version: 10.9

    Now, I've fixed it for in my two cases (two users). I was stressed by more than ~30 hours of trying to find solution thus I did many steps that I haven't recorded well. However I did it for myself first and then I repeat steps for my friend (who has Fedora 33). Thus I reduce total number of steps. I can't exactly identify what really helps but it is possible to fix it.

    The following steps (order is not 100% recorded) may help you:

    • Webbrowser (Firefox) on Linux, I've clicked on the link on https://teams.microsoft.com/?tenantId=xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx (replace by your Tenant ID), probably not useful but you can verify that you have a valid Tenant Id.
    • quit Teams (desktop version)
    • edit file ~/.config/Microsoft/Microsoft\ Teams/desktop-config.json (by vi, or other editor that you like)
      "upnWindowUserUpn":"" (removed value)
      "userOid":"" (removed value)
      "userTid":"" (removed value)
      "guestTenantId":"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" (added value, tenant of that comany that assigned a guest accout to you)
      "homeTenantId":"xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx" (added value)
    • start Teams (desktop version)
    • if still issue remains that sign out and quit
    • repeat editing the file as above
    • start Teams and log in.

    After execution, the desktop-config.json contains

    • "upnWindowUserUpn":"first.surname_example.com#EXT#@examplenet.onmicrosoft.com"" (previously here was only first.surname@ssss .com )
    6 people found this answer helpful.

6 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Mario Banushi 16 Reputation points
    2021-05-12T08:14:31.917+00:00

    I am facing the exact same issue on Ubuntu 20.04.

    Logging in in my main organization's team works fine.
    Logging in as a guest in a different team however, results in the application restarting. While the application is restarting, I can see for a short time (1-3 seconds) that the login-as-guest is actually successful.

    2 people found this answer helpful.
  2. Tumit Uuatcha 11 Reputation points
    2021-07-18T17:02:51.94+00:00

    update for Microsoft Teams Version 1.4.00.13653 (64-bit).

    for guest you should change

    • Sign-in options
    • Sign in to an organization
    • Enter somethin like examplenet.onmicrosoft.com (your oranization name)
    • Login by your user/pwd
    2 people found this answer helpful.
  3. KryptonTux 6 Reputation points
    2021-05-18T17:27:56.567+00:00

    I have the same problem.

    When starting teams:

    May 18 19:25:43 KryptonTux systemd[1877]: gnome-launched-teams-insiders_teams-insiders.desktop-5575.scope: Succeeded.
    May 18 19:25:44 KryptonTux kernel: [ 555.072493] audit: type=1107 audit(1621358744.335:64): pid=1130 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/UPower" interface="org.freedesktop.DBus.Properties" member="Get" mask="send" name="org.freedesktop.UPower" pid=2688 label="snap.teams-insiders.teams-insiders" peer_pid=1477 peer_label="unconfined"
    May 18 19:25:44 KryptonTux kernel: [ 555.072493] exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
    May 18 19:25:44 KryptonTux kernel: [ 555.072573] audit: type=1107 audit(1621358744.335:65): pid=1130 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/UPower" interface="org.freedesktop.UPower" member="GetDisplayDevice" mask="send" name="org.freedesktop.UPower" pid=2688 label="snap.teams-insiders.teams-insiders" peer_pid=1477 peer_label="unconfined"
    May 18 19:25:44 KryptonTux kernel: [ 555.072573] exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
    May 18 19:25:44 KryptonTux kernel: [ 555.072654] audit: type=1107 audit(1621358744.335:66): pid=1130 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/UPower" interface="org.freedesktop.UPower" member="EnumerateDevices" mask="send" name="org.freedesktop.UPower" pid=2688 label="snap.teams-insiders.teams-insiders" peer_pid=1477 peer_label="unconfined"
    May 18 19:25:44 KryptonTux kernel: [ 555.072654] exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
    May 18 19:25:44 KryptonTux kernel: [ 555.158161] audit: type=1107 audit(1621358744.423:67): pid=1130 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/" interface="org.freedesktop.DBus.ObjectManager" member="GetManagedObjects" mask="send" name="org.bluez" pid=5642 label="snap.teams-insiders.teams-insiders" peer_pid=1126 peer_label="unconfined"
    May 18 19:25:44 KryptonTux kernel: [ 555.158161] exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
    May 18 19:25:44 KryptonTux systemd[1877]: snap.teams-insiders.teams-insiders.6a67857c-34cd-4781-acfa-bfabb67894e4.scope: Succeeded.
    May 18 19:25:47 KryptonTux dbus-daemon[1893]: apparmor="DENIED" operation="dbus_method_call" bus="session" path="/org/freedesktop/DBus" interface="org.freedesktop.DBus" member="ListNames" mask="send" name="org.freedesktop.DBus" pid=2688 label="snap.teams-insiders.teams-insiders" peer_label="unconfined"
    May 18 19:25:49 KryptonTux kernel: [ 560.427502] audit: type=1107 audit(1621358749.691:68): pid=1130 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/UPower" interface="org.freedesktop.DBus.Properties" member="Get" mask="send" name="org.freedesktop.UPower" pid=2688 label="snap.teams-insiders.teams-insiders" peer_pid=1477 peer_label="unconfined"
    May 18 19:25:49 KryptonTux kernel: [ 560.427502] exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
    May 18 19:25:49 KryptonTux kernel: [ 560.427575] audit: type=1107 audit(1621358749.691:69): pid=1130 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/UPower" interface="org.freedesktop.UPower" member="GetDisplayDevice" mask="send" name="org.freedesktop.UPower" pid=2688 label="snap.teams-insiders.teams-insiders" peer_pid=1477 peer_label="unconfined"
    May 18 19:25:49 KryptonTux kernel: [ 560.427575] exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
    May 18 19:25:49 KryptonTux kernel: [ 560.427650] audit: type=1107 audit(1621358749.691:70): pid=1130 uid=103 auid=4294967295 ses=4294967295 subj=unconfined msg='apparmor="DENIED" operation="dbus_method_call" bus="system" path="/org/freedesktop/UPower" interface="org.freedesktop.UPower" member="EnumerateDevices" mask="send" name="org.freedesktop.UPower" pid=2688 label="snap.teams-insiders.teams-insiders" peer_pid=1477 peer_label="unconfined"
    May 18 19:25:49 KryptonTux kernel: [ 560.427650] exe="/usr/bin/dbus-daemon" sauid=103 hostname=? addr=? terminal=?'
    May 18 19:25:47 KryptonTux dbus-daemon[1893]: apparmor="DENIED" operation="dbus_method_call" bus="session" path="/org/freedesktop/DBus" interface="org.freedesktop.DBus" member="ListNames" mask="send" name="org.freedesktop.DBus" pid=2688 label="snap.teams-insiders.teams-insiders" peer_label="unconfined"

    Thanks in advance

    1 person found this answer helpful.
    0 comments
  4. Petr Cesak 111 Reputation points
    2021-05-21T11:30:21.633+00:00

    I get the identical issue as reported above, my guest account is

    • working when Microsoft Teams on Windows 7 is used
    • restarting when Microsoft Teams on Debian 10 is used (content is shown correctly for a two seconds)
    • working when Web-browser (Firefox logged to the teams website) on Debian 10 is used

    Notes:

    • My guest account is part of several organizations. I can't make any telco or join the teams from Linux Desktop.
    • Removing .config, reinstalling, downgrading, upgrading to the latest version do not help. Even I'm administrator of our domain.
    • Approx. 3 months, Microsoft Teams on Debian 10 were used (guest account) and the reported issue has occurred after we purchased Trial license
    • Microsoft Teams on Debian 10 is working only in a case I login with a user that is fully licensed.
    1 person found this answer helpful.

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.