Epic games install

Question

Attempting to install Epic games on Lenovo laptop & install stalls & prompts for the PIN to Microsoft account to be reset. I’ve reset PIN, restarted device to no avail. Other ideas?

* Changed to a question

Answer 1

Hello, MaliaB79

Welcome to the Microsoft community.

Thank you for your feedback. I understand that you are experiencing Epic Games installation issues, here are some troubleshooting options:

Option 1: Reset the Microsoft account credential chain

Press Win+R and type credwiz to run Credentials Manager

Select “Backup Credentials” → “Delete All Stored Credentials”

Administrator CMD to execute:

net stop w32time

net start w32time

net stop WebClient

net start WebClient

Re-login to the Microsoft account (Internet authentication required)

Option 2: Create a new local account

Search for CMD in the search bar, select Run as Administrator, and enter the following commands in order:

net user USERNAME PASSWORD /add

After the command runs successfully, enter the following command

net localgroup administrators USERNAME /add

Note: USERNAME PASSWORD can be replaced by the account name and password you want, if you do not need a password you can not fill in the PASSWORD!

Option 3: Unrestrict the installation policy

Locate in the Group Policy Editor (gpedit.msc):

Computer Configuration→Windows Settings→Security Settings→Local Policies→Security Options

Enable “User Account Control: Administrator Approval Mode with Built-in Administrator Account”

Registry locate to:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

Create a new DWORD value “EnableLinkedConnections” = 1.

Disclaimer: Generally, modifying registry subkeys or work group is intended for advanced users, administrators, and IT Professionals. It can help fix some problems, however, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For further protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click How to back up and restore the registry in Windows - Microsoft Support to view the article. 

Option 4: Manually deploy the installation framework

Install the necessary runtime libraries independently:

NET Framework 4.8

VC++ Redist All-in-One

Create an installation sandbox environment:

mkdir C:\EpicInstall

icacls “C:\EpicInstall” /grant “Everyone:(OI)(CI)F”

Copy the installer to this directory and execute it

Network layer optimization:

Flush DNS and reset the TCP/IP stack:

ipconfig /flushdns

netsh int ip reset

netsh winsock reset

Temporarily disable IPv6 protocol (network adapter properties)

Reset the Windows Installer service:

msiexec /unregister

msiexec /regserver

Option 5:

Try an in-place upgrade

This will refresh your Windows and will not delete your data, but it is still recommended that you back up for important data.

How to run In-place upgrade in Windows 11 - Microsoft Community 

I look forward to your feedback.

Best Regards,

Aaron| Microsoft Community Support Specialist