Problem with JAVA installation

Question

Hello, I have been trying to download JAVA for quite a while but I can´t. When I first tryed, after the download my PC restarted and nothing happened; if I check on my PC programs it says that it is downloaded, but I can't open it, and when I look for it on the CMD it does not appear. If I try to unistall it from the programs window it gives me an error as if it was not valid. If I try to download it again it just opens, asks for the administrator permissions and then does nothing; the unistalling tool does the same. I have tried many things, different .exes, clean boot, disabling proxy settings, cleaning old traces...

I would apreciate any helps; thanks!!

The version that the PC says it is installed is Java 8 Update 431 (64-bit)

Answer 1

Hi Erik Pons López.

Welcome to the Microsoft Community.

You want to download and install java normally. You mentioned that the computer restarted after you installed it. If you don't see any errors during the installation, then it proves that you have successfully installed java. I noticed that you said in the question that you tried to open it. Java is a code library called by a program, and it cannot be opened. Therefore, it is possible that you have installed java normally. You can confirm whether there is java on your computer and see the java version by the following methods:

1. Press "win + R" to open "Run", enter "cmd" in "Run" and press "Ctrl + Shift + Enter" at the same time to open the command line window with administrator privileges.
2. Enter the following command and press enter to run: java

If "java is not an internal or external command, nor is it an executable program or batch command." appears, it proves that the java installation failed.

If there are many contents guiding you to use the java command, it proves that the java installation is successful.

3. Type the following two commands and press enter to run: java -version java --version

One of them will fail, the other will tell you your java version.

If your java installation does fail. I hope you can reply with the results of these commands and any error codes from the Java installer. There are many reasons why the Java installation may fail, and this information will help us better understand your problem.

Best Regards,

Raylan-MSFT | Microsoft Community Support Specialist

Answer 2

Sorry for late reply. I don´t have those foldes; mines are C:\Program Files\Java\jre1.8.0_431\bin and C:\Program Files\Java\jre1.8.0_431\legal\jdk. I don´t know if I´m doing it correctly.

Answer 3

You currently enter the java command and no information appears. This is because you have not set environment variables for java. Please add environment variables in the following way:

1. Search "path" in the taskbar and open the edit system environment variables
2. Click "Environment Variables"
3. Find "path", select it, and click "Edit"
4. Add the paths of the two bin folders of the java you installed. ("jdk***/bin" and "jdk***/jre/bin")

5.Finally click "OK" on all windows to ensure the changes are saved

Now you can use the above command to check the java version.

Best Regards,

Raylan-MSFT | Microsoft Community Support Specialist

Answer 4

Hello and thanks for your help; but when I do what you mention with the cmd it says nothing. I wrote "java" pressed enter it charged for a little and then nothing; another line of text to write another command was put below and that is it. I hope I made it clear, Thanks