Windows 10 fails upgrade from 1909 (18363.1533) to 20H2

Question

Hi there,

Can anyone advise me how to resolve the upgrade failure? I have tried Windows Update and Windows 10 Update Assistance, no luck with both.

I find error message as shown as below:

In addition, I try to read log file from c:\windows\panther\newos\panther\setuperr.log

2021-05-10 22:34:42, Error CSI 00000001 (F) STATUS_OBJECT_NAME_NOT_FOUND #12# from Windows::Rtl::SystemImplementation::DirectRegistryProvider::SysQueryValueKey(flags = 0, key = 9e4 ('\REGISTRY\MACHINE\SYSTEM\Setup'), vn = [l:7 ml:8]'Compact', kvic = 2, kvi = 2, disp = 0)[gle=0xd0000034]
2021-05-10 22:34:42, Error CSI 00000002 (F) STATUS_OBJECT_NAME_NOT_FOUND #11# from Windows::Rtl::SystemImplementation::CKey::QueryValue(flags = 0, kn = [l:31]'\Registry\Machine\SYSTEM\Setup\', vn = [l:7 ml:8]'Compact', ic = KeyValuePartialInformation, info = {l:0 b:}, disp = 0)[gle=0xd0000034]
2021-05-10 22:36:58, Error MOUPG CDlpActionImpl<class CDlpErrorImpl<class CDlpObjectInternalImpl<class CUnknownImpl<class IMoSetupDlpAction> > > >::Suspend(1253): Result = 0xC1800104[gle=0x00000002]
2021-05-10 22:36:58, Error MOUPG CDlpTask::CheckUserInterruptEx(3060): Result = 0x800704D3
2021-05-10 22:36:58, Error MOUPG CDlpTask::CheckUserInterrupt(3112): Result = 0x800704D3
2021-05-10 22:36:58, Error MOUPG CSetupManager::ExecutePreDownloadMode(8653): Result = 0x800705BB
2021-05-10 22:36:58, Error MOUPG CSetupManager::ExecuteDownlevelMode(402): Result = 0x800705BB
2021-05-10 22:36:58, Error MOUPG CSetupManager::Execute(295): Result = 0x800705BB
2021-05-10 22:36:58, Error MOUPG CSetupHost::Execute(433): Result = 0x800705BB
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::ConstructFileAsset (715): Failed PicRetrieveFileInfo: [0x80004005].[gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddAntiMalwareFiles (616): Failed to construct file asset [c]: [0x80004005][gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::ConstructFileAsset (715): Failed PicRetrieveFileInfo: [0x80004005].[gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddAntiMalwareFiles (616): Failed to construct file asset [c]: [0x80004005][gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::ConstructFileAsset (715): Failed PicRetrieveFileInfo: [0x80004005].[gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddAntiMalwareFiles (616): Failed to construct file asset [c]: [0x80004005][gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::ConstructFileAsset (715): Failed PicRetrieveFileInfo: [0x80004005].[gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddAntiMalwareFiles (616): Failed to construct file asset [c]: [0x80004005][gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::ConstructFileAsset (715): Failed PicRetrieveFileInfo: [0x80004005].[gle=0x80004005]
2021-05-10 22:37:55, Error CONX Windows::Compat::Appraiser::WicaApplicationInventory::AddAntiMalwareFiles (616): Failed to construct file asset [c]: [0x80004005][gle=0x80004005]

I am not able to follow the log details and stuck here. Appreciated if you could guide me to solve the issue.

Answer 1

I finally fix the problem.

Since I am using a small size of SSD as C: (250GB) for Windows 10, all user file directories were set in register pointing to D: (2T HDD).

1. Modify register pointing to C: in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
2. Create a temporary user with admin level
3. Restart PC
4. Login in temporary user
5. Run Window 10 Update Assistance
6. Version 21H1 is installed successfully (after several restarts automatically)
7. Login in temporary user
8. Modify register pointing back to D: in HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList
9. Restart PC
10. Login any old existed user
11. Delete the temporary user

Answer 2

@Ernest Ho
Hi,
Most of the times that error shows up, it has to do with an antivirus or other security app or Incompatible or outdated drivers.
Also, it could be cause if your disk has errors or corrupted update files.

Check your disks for errors.
Update drivers.
Start in Safe Mode and navigate to folder C:\Windows\SoftwareDistribution and delete all its content.
Reboot.

In the Windows search type "Windows Features" to get into the Turn On/Off Windows Features. When you get there, uncheck "Internet Information Services" and also uncheck "Windows Process Activation Service" (you may want to do a print screen of the settings to restore later after the successful install). When you hit Ok, you will need to restart your Windows. Once it restarts, type "windows media creation tool" in the Windows search and click in the link that will take you to the "Windows 10 Download Page" and then select "Update Now".

Hope above information can help you.

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Answer 3

Seems you have to perform a clean installation.

Answer 4

@Ernest Ho
Hi,
Have you updated the driver? It looks like it should be a compatibility issue.
It looks like you have done a series of troubleshooting.
Backing up all your files and choosing a clean install may be the best option.
https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/overcoming-windows-10-upgrade-and-version-update/682df9cf-aecf-4d52-8df7-19e9f8dba4cc

Answer 5

@Jenny Feng

Hi,

I get spare time to try again during weekend.

• Updated BIOS to latest version
• Unplugged all unnecessary USB devices, only mouse and keyboard remained
• Uninstalled 3rd party antivirus program
• Login from safe mode and deleted folders
• C:\$WINDOWS.~BT
• C:\$Windows.~WS
• C:\Windows.old
• C:\Windows\SoftwareDistribution
• C:\Windoes\SoftwareDistribution.old
• C:\Windows10Upgrade
• D:\Windows10Upgrade
• Run the command
• SFC /Scannow
• DISM /Online /Cleanup-Image /RestoreHealth
• Run the Windows Update Troubleshooter
• Disabled all Startups and non-Microsoft services

Tried again the upgrade from Microsoft Support Service by "Create Windows 10 installation media"

• Installed MediaCreationTool21H1.exe
• Launched the tool
• Install the update

Unfortunately, "Undoing the changes" was shown after few automatic restarts. Bootup back to orginial Windows 10 (1909) and show this error message (0x8007001F - 0x3000D)