How to retrieve analyst comments from an incident using SCSM commands?

Question

Hi Team,

I am working on an integration project which requires me to retrieve Incident details using SMLets. I am successful in retrieving other incident details except Analyst comments. There are two relationship class available for

1. ActionLog
2. CommentLog

Could anyone please throw some inputs on how to retrieve the analyst comment?

Any help is highly appreciated.

Thanks,

Jansi

Answer 1

Hi @jansi rani krishnan ,

please try this to get the analyst comments of an incident:

Import-module SMlets # Import SMLets module  
$smdefaultserver = "SCSM1" # Define SCSM Management Server  
$IRid = "IR2031" # Define Incident Record  
$IRclass=Get-SCSMclass -name System.Workitem.Incident$ # Get SCSM Incident class object  
$IRobject=Get-SCSMobject -class $IRclass -filter "ID -eq $IRid" # Get IR object  
  
# Get analyst comments of Incident  
$relIncidentAnalystComment = Get-SCSMRelationshipClass -Name System.WorkItem.TroubleTicketHasAnalystComment$  
$AnalystComments = Get-SCSMRelatedObject -SMObject $IRobject -Relationship $relIncidentAnalystComment  
$AnalystComments | Select *  

If you need the user comments and/or the action log entries as well, this might help:
https://github.com/abaumgarten42/SCSM_Useful_PSscripts/blob/main/Get-IncidentComments.ps1

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Regards
Andreas Baumgarten