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NTFS.sys crashes

Anonymous
2025-02-27T09:42:24+00:00

Hello, I have been experiencing crashes over the course of the past week. The .dmp files are located in the link below. I have already uninstalled, reverted, reinstalled the drivers and still no avail and I ran out of ideas of what else I could do. Please help.

https://www.dropbox.com/scl/fo/4cw9zbcc02oop7lm1p0je/AE4-TOLJzmguj4O-JHw_HUg?rlkey=mscqkocfr0pjb8pfzt0z5b7dj&st=8om9nfxr&dl=0

If it's relevant, below are the specs.

OS Name Microsoft Windows 10 Home

Version 10.0.19045 Build 19045

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name DESKTOP-RJDJ1MF

System Manufacturer ASUS

System Model System Product Name

System Type x64-based PC

System SKU SKU

Processor AMD Ryzen 9 5900X 12-Core Processor, 3701 Mhz, 12 Core(s), 24 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 2403, 6/16/2021

SMBIOS Version 3.3

Embedded Controller Version 255.255

BIOS Mode UEFI

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Product ROG STRIX B550-F GAMING (WI-FI)

BaseBoard Version Rev X.0x

Platform Role Desktop

Secure Boot State Off

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume8

Locale United States

Hardware Abstraction Layer Version = "10.0.19041.5072"

Time Zone Tokyo Standard Time

Installed Physical Memory (RAM) 128 GB

Total Physical Memory 128 GB

Available Physical Memory 116 GB

Total Virtual Memory 136 GB

Available Virtual Memory 121 GB

Page File Space 8.00 GB

Windows for home | Windows 10 | Performance and system failures

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  2. Anonymous
    2025-02-28T05:16:41+00:00

    Thank you for your assistance. I have complied with all courses of action with exception of one. I'm having a hard time uninstalling the e2fexpress Intel(R) PCI Express Network Connection Driver R. I failed to locate it in device manager under that name.

    Dism

    https://www.dropbox.com/scl/fi/wfg17mehwppar7hauokyc/dism.log?rlkey=3hpn8d0wjd6w7odqv4vz3g6f3&st=4mn65313&dl=0

    Tuneup Safe Mode

    https://www.dropbox.com/scl/fi/i6smw057puxj5iz6upqpd/Tuneup.log?rlkey=viajujtd3682ljtfv1w2k857r&st=9mknhdzp&dl=0

    Tuneup Normal Mode

    https://www.dropbox.com/scl/fi/i6smw057puxj5iz6upqpd/Tuneup.log?rlkey=viajujtd3682ljtfv1w2k857r&st=pdvu8lqp&dl=0

    Uninstallation of PCI related driver

    https://www.dropbox.com/scl/fo/csi04zmvkcf25m3yofpkn/ABKqIdRA_wsn86kyJI_kVFQ?rlkey=pv6alicysviytqex3mypoaxzo&st=4mo5p11r&dl=0

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  3. Anonymous
    2025-02-27T15:47:33+00:00

    Please perform the following steps: (in sequence)

    1. Uninstall AVG software

    AVG AntiVirus Free 24.12.9725.2390 Gen Digital Inc.

    AVG Driver Updater 24.4.5738.14230 Gen Digital Inc.

    Install AVG on your PC, Mac | AVG installation files

    How to use the AVG Uninstall Tool | AVG

    1. Reinstall:

    e2fexpress Intel(R) PCI Express Network Connection Driver R c:\windows\system32\driverstore\filerepository\e2f.inf_amd64_d0d0d2073f0fc12f\e2f.sys

    1. The BIOS Version/Date American Megatrends Inc. 2403, 6/16/2021

    Upgrade the BIOS: 2403 > 3611

    ROG STRIX B550-F GAMING (WI-FI) | Motherboards | ROG United States

    1. Open administrative command prompt and copy and paste:

    DISM /Online /Add-Capability /CapabilityName:WMIC~~~~

    Post a share link.

    1. Rerun Tuneup plus in normal boot and again in safe mode with networking

    https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

    Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

    Boot into Safe Mode on Windows 10 | Tutorials

    1. For: Intel(R) Wireless Bluetooth(R) USB\VID_8087&PID_0029\6&3365FBAF&0&9 39

    Code 39 “Windows cannot load the device driver for this hardware... (Code 39).”

    Full Error Message

    Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

    Recommended Resolution

    Reinstall the device driver manually

    1. From Start, search for device manager and select Device Manager from the results.
    2. Right-click the device in the list.
    3. Select Uninstall from the menu that appears.
    4. After the device is uninstalled, choose Action on the menu bar.
    5. Select Scan for hardware changes to reinstall the driver.

    Note You may be prompted to provide the path of the driver.  If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s website.

    Error codes in Device Manager in Windows - Microsoft Support

    1. Create a new restore point:

    Create System Restore Point in Windows 10 | Tutorials

    1. Monitor the computer using defender

    After several days without BSOD you can reinstall AVG or continue using defender

    Name [00000013] Intel(R) Ethernet Controller (3) I225-V

    Adapter Type Ethernet 802.3

    Product Type Intel(R) Ethernet Controller (3) I225-V

    Installed Yes

    PNP Device ID PCI\VEN_8086&DEV_15F3&SUBSYS_87D21043&REV_03\6&102E3ADF&0&0048020A

    Last Reset 2/27/2025 6:34 PM

    Index 13

    Service Name e2fexpress

    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\E2F.INF_AMD64_D0D0D2073F0FC12F\E2F.SYS (1.1.4.43, 523.71 KB (536,280 bytes), 4/1/2024 1:04 AM)

    avgSP.sys Tue Dec 3 03:21:53 2024 (674ECDB1)

    avgArPot.sys Tue Dec 3 03:21:34 2024 (674ECD9E)

    avgbidsdriver.sys Wed Jan 8 07:33:51 2025 (677E7EBF)

    e2f.sys Thu Feb 15 12:10:47 2024 (65CE53A7)

    avgVmm.sys Tue Dec 3 03:21:39 2024 (674ECDA3)

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  5. Anonymous
    2025-02-27T09:50:59+00:00
    1. Please run the V2 log collector and post a share link into this thread using drop box, or google drive

    BSOD - Posting Instructions - Windows 10 Forums

    BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

    https://www.tenforums.com/tutorials/3813-language-add-remove-change-windows-10-a.html

    https://www.tenforums.com/tutorials/136792-change-display-language-windows-10-a.html#option1

    1. Run Tuneup plus > post a share link

    https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

    Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

    Batch files for use in BSOD debugging - Windows 10 Forums

    1. Run Why not Win 11 > post a share link

    Download WhyNotWin11 - MajorGeeks

    For share links please use drop box or google drive.

    Make sure that links are available without sign in.

    https://support.google.com/drive/answer/2424384?hl=en&co=GENIE.Platform%3DDesktop

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