Sign in process initialization failure

Question

Ever since update I can't use my laptop and password is not working to reset it

Answer 1

Hello,

See if this video fix helps you:

https://www.youtube.com/watch?v=K_hf9DrVhMg

Let us know if this helps!

Answer 2

Hello, Michael Dobbins

Welcome to the Microsoft Community.

Thank you for your feedback here. From the information you have described, it appears that you are stuck in the computer login system screen, which is a password anomaly.

From what you have described, if you are currently unable to reset using the pin code, it suggests that there may be an anomaly in your current account configuration. At this time, we can only recommend that you try enabling built-in administrator access to the system for further action.

You can try enabling the built-in administrator account on your computer and log in with it as a temporary fix. This account doesn't need an email or password and doesn't require an Internet connection:

On the lock screen, hold down Shift and click "Restart" in the bottom right corner.

Your system will reboot into a special boot options menu. Choose "Troubleshoot" > "Advanced options" > "Command Prompt".

In the Command Prompt window, type regedit and press Enter.

In the Registry Editor, select "HKEY_LOCAL_MACHINE", then go to the "File" menu and choose "Load Hive".

Find the drive where your OS is installed (usually C:), and navigate to "Windows\System32\config".

Select the file named "SAM" and click "Open".

In the dialog box that appears, name this file (e.g., REM_SAM).

Go to "HKEY_LOCAL_MACHINE\REM_SAM\SAM\Domains\Accounts\Users\000001F4" and double-click the entry named "F". In the table that opens, find the number 11 (first column, eighth row), right-click it, press Backspace to delete 11, and then type 10 in its place.

In the Command Prompt window, type exit to close the Registry Editor, and restart your computer.

After rebooting, you should be able to log in using the built-in administrator account. Once logged in, create a new Windows user account, set a new password, and transfer all your files from the old account to the new one. Detailed instructions can be found in the "Fix a corrupted user profile" section on the Microsoft support page: Troubleshoot problems signing in to Windows - Microsoft Support

I know that you're looking for an easy fix, but unfortunately, it's quite the opposite. Windows 10 and Windows 11 require personal users to log in with a Microsoft account and don't prompt users to create multiple

Windows accounts as backups. This makes being locked out of Windows one of the toughest issues to deal with. The method mentioned above is actually the most practical solution available.

If you still can't log in, you might need to reinstall Windows. You can keep your files during the reinstallation process. When prompted to sign in to a Microsoft account, you can bypass it by pressing Ctrl + Shift + F3 to enter audit mode.

Once on the desktop, go to the Start menu, select "Settings", go to "Accounts" > "Other users", and add a new user.

Choose "I don't have this person's sign-in information", then select "Add a user without a Microsoft account".

Next, press Win + R, type sysprep, and press Enter.

In the window that appears, select "Enter System Out-of-Box Experience (OOBE)", check the "Generalize" option, choose "Shutdown" from the dropdown menu, and click "OK". This will allow you to continue with the rest of the setup.

Best regards

Bobhe | Microsoft Community Support Specialist