Microsoft Basic Display Adapter error code(31)

Question

Hello!

I recently faced a problem with my lenovo laptop which is super old and that my GeForce GT 555m wasn't working and when i checked in device it gave me error code(43),I tried reinstalling it but whatever i did the same problem appeard until i choose to uninstall it and marked the check box that said "delete the driver software for this device" and after that i couldn't find it anywhere whatever i did untill i went to device manager and chose the tab action from the top and then choose add legacy hardware, it opened the wizard and i made search for hardware automatically and install it, then it told me to chosse the specific hardware model you want to install,I choose display adapters and it showed to me the model with the name Microsoft Basic Display Adapter (No ACPI support),I choose it and started installing it.When it finished i tried to update automatically and it didn't so so i tried installing manually and choose from installed drivers on my computer it showed me a list with 3 options (the manufacturer is standard display types)"Microsoft Basic Display Adapter"

"Microsoft Basic Display Adapter (Low resolution)"

Microsoft Basic Display Adapter (No ACPI support" I choose the first one and it installed but now it says "The device is not working properly because Windows cannot load the drivers required for this device.(Code 31)" and below it it says "The request is not supported."

I am sorry for making it so long to read and also my English isn't my first language

I hope someone can help me with this problem.

Thank you,Omar

Answer 1

Hello, Omar Mohammed2

Welcome to the Microsoft Community.

Thank you very much for your feedback. I have carefully read the information and problem description you provided.

I understand the trouble caused by this problem. According to your description, the GeForce GT 555m graphics card does not work properly on your Lenovo laptop and is displayed as Microsoft Basic Display Adapter (error code 31) in the device manager, which means that Windows cannot load the driver required for the device or the driver is incompatible with the hardware.

There are several possible reasons for this problem:

Method 1. Driver problem. Since your device is displayed as Microsoft Basic Display Adapter, it means that Windows did not load the correct graphics driver, but used a generic driver, which usually causes the graphics card to not perform normally.

Please visit the official NVIDIA website to download and install the latest driver for the GeForce GT 555m graphics card. You can directly enter your graphics card model on the official NVIDIA website to find the corresponding driver download.

NVIDIA driver download link: Download NVIDIA App for Gamers and Creators | NVIDIA

If your laptop is older, you may need to install an older version of the driver. You can try searching and installing older drivers such as GeForce 330M/GT 555M Drivers.

At the same time, I suggest that you can also try using the GeForce Experience tool provided by NVIDIA to automatically detect and install the driver for your graphics card.

Method 2. You mentioned that your laptop is relatively old, and there may be compatibility issues between the operating system and the graphics driver. Please make sure that the operating system version you are using is compatible with the graphics driver.

Make sure that your Windows system has the latest updates installed. You can check and install all available updates through Windows Update.

If your laptop is very old, there may be compatibility issues between the Windows version and the graphics driver, especially when using Windows 10 or Windows 11 on an older laptop. You can try to install some older drivers, such as those under Windows 7 or Windows 8, to see if it can solve the problem.

Method 3. Since you mentioned that the device is old, some newer drivers may not be compatible with the Windows version. You can try to install the older version of the driver using Compatibility Mode.

Right-click the driver file you downloaded and select Properties.

In the Properties window, select the Compatibility tab.

Check Run this program in compatibility mode for and select an older Windows version (such as Windows 7).

Click Apply and OK, then try running the installer again.

If the problem persists after trying all software solutions, the graphics card itself may be at fault. You can check the hardware, especially the graphics card, to see if it is loose or damaged. If the graphics card has a hardware fault, you may need to contact a computer repair shop for professional repair.

Best regards

Brian - Microsoft Community Support Specialist