My Lenova Laptop keeps crashing randomly whenever I play any games on it.

Question

My Lenova Laptop keeps crashing randomly whenever I play any games on it.

Anonymous

Whenever I play any games on my lenova laptop, the game will randomly freeze and then crash. These happen randomly and not at set intervals; sometimes I can play for 20 minutes without freezing, and sometimes 20 seconds. My lag is also very prominent. I've tried many things to fix it, such as changing power settings, clearing my caches, factory resetting my laptop, and more. Can anyone help me fix my laptop?

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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7 answers

Answer 1

Hi ,

According to what I have seen, this laptop is not designed for gaming, but when researching, some users reported that the temperature is getting to the point of overheating.

First, let's update the BIOS and install the drivers for your laptop.

You will remove the Intel video driver and install the drivers below:

It depends on the game you are trying to play. Set the graphics to minimum and test it.

DDU:

https://ftp.nluug.nl/pub/games/PC/guru3d/ddu/[Guru3D.com]-DDU.zip

Note: DDU is a third-party application to completely delete and reinstall the GPU driver.

After downloading, extract ddu to a folder.
Run the driver screen uninstaller.exe application, select Model tab, put GPU.

After uninstalling the GPU Driver, uninstall it for Intel

Click on the First option clean and reboot and wait for the process to finish.
After running DDU and following the procedure:

https://download.lenovo.com/consumer/mobiles/2j...

https://download.lenovo.com/consumer/mobiles/d9...

https://download.lenovo.com/pccbbs/thinkvantage...

https://download.lenovo.com/consumer/mobiles/ww...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hope this helps.

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Independent Advisor - Community

Thanks

Answer 2

Anonymous

Here it is, is this what you need?

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Answer 3

Anonymous

Hi ,

Can you take a screenshot and post it here because it doesn't recognize the laptop model?

Independent Advisor - Community

Thanks

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Answer 4

Anonymous

The OS name is Microsoft Windows 10 Pro, and when I put in the baseboard product for the search, it says Agera; is that what you meant, or did you need a different spec?

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Answer 5

Hi ,

I am Ivan, I will help you with this.

If it is a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

To see the model, you can type msinfo32.exe in the Windows search bar, open the search for the baseboard product and enter it here.

Independent Advisor - Community

Thanks