Toubleshooting Help

Question

Hi!

sorry for my bad english.

in my company we released the new windows update to os-buildnumber 26100.3194 (last version was 23h2 with last januar 2025 update) and any clients have shutdown/reboot isses, that the process can't stop and any user waiting hours time to shutdown. my test-vm become the same issus und i check any services, process and eventlog, but cant find any problem/issus.

my question would be, how can check other process, logs or other think, that i can troubleshoot the client-issus in my company?

thanks for repsonse and regards

patrick

Answer 1

Hey Martin,

sorry for my late answer! i have sent you a private message.

Thank you for your help!

best regards
Patrick

Answer 2

Dear Patrick, Thank you for your response and for your understanding. I completely respect your privacy concerns and it's perfectly reasonable to ensure sensitive information is shared securely.It's perfectly fine to send a link to a file without going through the public platform. I have enabled private messaging for you, so you can send it to me via private message.As previously mentioned, use the Event Viewer to save both Application and System logs as .evtx files.Upload the .evtx files to a secure cloud storage service like OneDrive, Google Drive, or Dropbox.Ensure the files are shared securely by setting the permissions to be visible to everyone.To maintain privacy, do not share the link in a public post.Copy the shareable link and send it via the private messaging feature as mentioned above.Looking forward to receiving your private message and the included file link.Best Regards,Martin | Microsoft Community Support Specialist

Answer 3

Hi Martin!

• Then upload it to a network drive tool (OneDrive, Google Drive or Dropbox), set the file as shared and paste the link in the reply.

did you have a option, i can send this log not in public post?

Best regards

Patrick

Answer 4

Dear HISKrawczyk,

Thank you for reaching out to the Microsoft Community.

Based on the information you've provided, one step you can take to help narrow down the issue is to uninstall the latest update (OS version 26100.3194) to see if it eliminates the shutdown/restart problem. Sometimes, a recent update can introduce conflicts, and uninstalling it may help confirm whether the update is directly related to the issue.

• Select Start > Settings > Windows Update.
• Under Related Settings, select Update History and then click on Uninstall Updates.
• From the list of updates, choose the update you want to remove and click Uninstall.

If the problem persists after uninstalling the update, then it’s likely that the issue is not directly related to the update itself. In that case, I would recommend checking the Event Viewer logs for any specific errors or warnings that could point to the underlying cause of the issue. It would be helpful to gather these logs and provide them for further investigation.

• Press Windows + R to open the Run dialog box, type eventvwr and press Enter.
• In the Event Viewer window, expand Windows Logs in the left pane.
• Click on Application to view the application logs.
• Right-click on Application, select Save All Events As….
• Choose a location to save the file, enter a name, and ensure the Save as type is set to .evtx , click Save.
• Similarly, right-click on System under Windows Logs, select Save All Events As….
• Choose a location, enter a name, and ensure the Save as type is set to **.evtx,**click Save.
• Then upload it to a network drive tool (OneDrive, Google Drive or Dropbox), set the file as shared and paste the link in the reply.

Once you’ve gathered the Event Viewer logs, feel free to share them with me, and I’ll be happy to assist you in investigating the issue further.

Looking forward to hearing from you with more details. Thanks for your patience and cooperation.

Best Regards,

Martin | Microsoft Community Support Specialist