Help with random BSOD

Question

Hello, I have been having random occurrences of BSOD. I have a fairly decent understanding of windows 11 and troubleshooting, however have been unable to find a solution. Any advice would be great!

I also apologize in advance if the information below is not formatted conveniently/is not enough information.

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System Information

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  Time of this report: 2/7/2025, 19:26:23  

         Machine name: DESKTOP-9BB2I20  

           Machine Id: {A39C4D62-1F29-4581-8BE4-46079ED74537}  

     Operating System: Windows 11 Pro 64-bit (10.0, Build 26100) (26100.ge\_release.240331-1435)  

             Language: English (Regional Setting: English)  

  System Manufacturer: ASUS  

         System Model: System Product Name  

                 BIOS: 1720 (type: UEFI)  

            Processor: 12th Gen Intel(R) Core(TM) i5-12400 (12 CPUs), ~2.5GHz  

               Memory: 32768MB RAM  

  Available OS Memory: 32508MB RAM  

            Page File: 11094MB used, 26533MB available  

          Windows Dir: C:\WINDOWS  

      DirectX Version: DirectX 12  

  DX Setup Parameters: Not found  

     User DPI Setting: 96 DPI (100 percent)  

   System DPI Setting: 96 DPI (100 percent)  

      DWM DPI Scaling: Disabled  

             Miracast: Available, no HDCP  

Microsoft Graphics Hybrid: Not Supported

DirectX Database Version: 1.6.6

Auto Super Res Version: Unknown

   System Mux Support: Mux Support Inactive - Ok  

       Mux Target GPU: dGPU  

       DxDiag Version: 10.00.26100.3037 64bit Unicode  

*******Event viewer error logs at time of BSOD:

Log Name: System

Source: Microsoft-Windows-WHEA-Logger

Date: 2/7/2025 6:46:52 PM

Event ID: 1

Task Category: None

Level: Error

Keywords: WHEA Error Event Logs

User: LOCAL SERVICE

Computer: DESKTOP-XXXXXXX

Description:

A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.

Event Xml:

1 

0 

2 

0 

0 

0x8000000000000002 

1272 

System 

DESKTOP-XXXXXXX

272 

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

Log Name: Application

Source: Microsoft-Windows-Perflib

Date: 2/7/2025 6:47:00 PM

Event ID: 1023

Task Category: None

Level: Error

Keywords:

User: SYSTEM

Computer: DESKTOP-XXXXXXX

Description:

Windows cannot load the extensible counter DLL "C:\WINDOWS\system32\sysmain.dll" (Win32 error code The specified module could not be found.).

Event Xml:

1023 

1 

2 

0 

0 

0x8000000000000000 

1150 

Application 

DESKTOP-XXXXXXX

C:\WINDOWS\system32\sysmain.dll 

126 

Log Name: System

Source: Microsoft-Windows-WindowsUpdateClient

Date: 2/7/2025 6:54:29 PM

Event ID: 20

Task Category: Windows Update Agent

Level: Error

Keywords: Failure,Installation

User: SYSTEM

Computer: DESKTOP-XXXXXXX

Description:

Installation Failure: Windows failed to install the following update with error 0x80073D02: 9MSSGKG348SP-MicrosoftWindows.Client.WebExperience.

Event Xml:

20 

1 

2 

1 

13 

0x8000000000000028 

1300 

System 

DESKTOP-XXXXXXX

0x80073d02 

9MSSGKG348SP-MicrosoftWindows.Client.WebExperience 

{596b6d17-dfde-49c6-8641-605b2898fc6a} 

1 

{855e8a7c-ecb4-4ca3-b045-1dfa50104289} 

Log Name: System

Source: stornvme

Date: 2/7/2025 6:56:30 PM

Event ID: 11

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-XXXXXXX

Description:

The driver detected a controller error on \Device\RaidPort1.

Event Xml:

11 

0 

2 

0 

0 

0x80000000000000 

1332 

System 

DESKTOP-XXXXXXX

\Device\RaidPort1 

0F00240001000000000000000B0004C002000000000000000000000000000000000000000000000001000000200004000B0004C0020000000000000000000000000000000000000018000000 

Log Name: System

Source: volmgr

Date: 2/7/2025 6:56:31 PM

Event ID: 161

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-XXXXXXX

Description:

Dump file creation failed due to error during dump creation. BugCheckProgress was: 0x00040049

Event Xml:

161 

0 

2 

0 

0 

0x80000000000000 

1337 

System 

DESKTOP-XXXXXXX

\Device\HarddiskVolume3 

0x00040049 

000000000200300000000000A10004C049000400010000C000000000000000000000000000000000 

Log Name: Security

Source: Microsoft-Windows-Eventlog

Date: 2/7/2025 6:56:37 PM

Event ID: 1101

Task Category: Event processing

Level: Error

Keywords: Audit Success

User: N/A

Computer: DESKTOP-XXXXXXX

Description:

Audit events have been dropped by the transport. 0

Event Xml:

1101 

0 

2 

101 

0 

0x4020000000000000 

12178 

Security 

DESKTOP-XXXXXXX

  0 

Log Name: System

Source: EventLog

Date: 2/7/2025 6:56:37 PM

Event ID: 6008

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-XXXXXXX

Description:

The previous system shutdown at 6:46:44 PM on ‎2/‎7/‎2025 was unexpected.

Event Xml:

6008 

0 

2 

0 

0 

0x80000000000000 

1324 

System 

DESKTOP-XXXXXXX

6:46:44 PM 

‎2/‎7/‎2025 

6 

E90702000500070012002E002C002101E90702000600080000002E002C0021013C0000003C000000000000000000000000000000000000000100000000000000 

Log Name: System

Source: Microsoft-Windows-DeviceAssociationService

Date: 2/7/2025 7:07:29 PM

Event ID: 3503

Task Category: (5000)

Level: Error

Keywords: (16),(2)

User: SYSTEM

Computer: DESKTOP-XXXXXXX

Description:

Device Association Service detected an endpoint discovery failure.

Event Xml:

3503 

0 

2 

5000 

0 

0x4000000000000012 

1465 

System 

DESKTOP-XXXXXXX

internal DAS error 

C:\Windows\System32\svchost.exe 

5204 

3 

Log Name: Security

Source: Microsoft-Windows-Eventlog

Date: 2/7/2025 7:08:21 PM

Event ID: 1101

Task Category: Event processing

Level: Error

Keywords: Audit Success

User: N/A

Computer: DESKTOP-XXXXXXX

Description:

Audit events have been dropped by the transport. 0

Event Xml:

1101 

0 

2 

101 

0 

0x4020000000000000 

13515 

Security 

DESKTOP-XXXXXXX

  0 

Log Name: Security

Source: Microsoft-Windows-Eventlog

Date: 2/7/2025 7:09:10 PM

Event ID: 1101

Task Category: Event processing

Level: Error

Keywords: Audit Success

User: N/A

Computer: DESKTOP-XXXXXXX

Description:

Audit events have been dropped by the transport. 0

Event Xml:

1101 

0 

2 

101 

0 

0x4020000000000000 

13566 

Security 

DESKTOP-XXXXXXX

  0 

Log Name: System

Source: EventLog

Date: 2/7/2025 7:16:29 PM

Event ID: 6008

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-XXXXXXX

Description:

The previous system shutdown at 7:15:41 PM on ‎2/‎7/‎2025 was unexpected.

Event Xml:

6008 

0 

2 

0 

0 

0x80000000000000 

1471 

System 

DESKTOP-XXXXXXX

7:15:41 PM 

‎2/‎7/‎2025 

25 

E90702000500070013000F002900FE01E90702000600080001000F002900FE01600900003C000000010000006009000000000000B00400000100000000000000 

Log Name: System

Source: volmgr

Date: 2/7/2025 7:20:38 PM

Event ID: 162

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-XXXXXXX

Description:

Dump file generation succeded.

Event Xml:

162 

0 

2 

0 

0 

0x80000000000000 

1498 

System 

DESKTOP-XXXXXXX

\Device\HarddiskVolume3 

000000000100000000000000A20004009B0D00000000000000000000000000000000000000000000 

Log Name: System

Source: Microsoft-Windows-WER-SystemErrorReporting

Date: 2/7/2025 7:20:44 PM

Event ID: 1001

Task Category: None

Level: Error

Keywords:

User: SYSTEM

Computer: DESKTOP-XXXXXXX

Description:

The computer has rebooted from a bugcheck. The bugcheck was: 0x000000c4 (0x00000000000000e4, 0xfffff806a44c38d3, 0xfffff383457f6df8, 0x0000000000000000). A dump was saved in: C:\WINDOWS\Minidump\020725-7531-01.dmp. Report Id: f2eca9ca-3cab-4d63-aa0e-807f513bafcf.

Event Xml:

1001 

1 

2 

0 

0 

0x8000000000000000 

1537 

System 

DESKTOP-XXXXXXX

0x000000c4 (0x00000000000000e4, 0xfffff806a44c38d3, 0xfffff383457f6df8, 0x0000000000000000) 

C:\WINDOWS\Minidump\020725-7531-01.dmp 

f2eca9ca-3cab-4d63-aa0e-807f513bafcf 

Log Name: Security

Source: Microsoft-Windows-Eventlog

Date: 2/7/2025 7:20:45 PM

Event ID: 1101

Task Category: Event processing

Level: Error

Keywords: Audit Success

User: N/A

Computer: DESKTOP-XXXXXXX

Description:

Audit events have been dropped by the transport. 0

Event Xml:

1101 

0 

2 

101 

0 

0x4020000000000000 

13568 

Security 

DESKTOP-XXXXXXX

  0 

Log Name: Application

Source: ESENT

Date: 2/7/2025 7:20:58 PM

Event ID: 455

Task Category: Logging/Recovery

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-XXXXXXX

Description:

svchost (9728,R,98,0) SRUJet: Error -1811 (0xfffff8ed) occurred while opening logfile C:\WINDOWS\system32\SRU\SRU0004A.log.

Event Xml:

455 

0 

2 

3 

0 

0x80000000000000 

1238 

Application 

DESKTOP-XXXXXXX

svchost 

9728,R,98,0 

SRUJet:  

C:\WINDOWS\system32\SRU\SRU0004A.log 

-1811 (0xfffff8ed)

Answer 1

Hi Kino Derr,

Thanks for your post in Microsoft Community.

In your description, you are experiencing a Blue Screen of Death (BSOD).

I note that you have tried to provide us with detailed information, and I appreciate the effort you have put into this issue, and I do understand the distress and chagrin that the random blue screen of deaths that are occurring at the moment are causing you.

Based on your event viewer, it appears that your computer is experiencing hardware errors, Windows Update errors, unexpected system shutdowns, and so on.

Please keep just the necessary hardware for now, such as the USB mouse and keyboard, and then remove some other devices from your computer for now.

Then, if you can't log on to Windows stably, please refer to the following steps to enter Safe Mode.

1 Force shutdown by long-pressing the power button, and then reboot, and so on for three repetitions

2 After the above repeated startups, boot up again, the system will enter the Windows RE interface, and a series of options will appear, please follow the instructions behind me

3 Click on “Troubleshooting”.

4 Select “Advanced Options”

5 Select “Startup Settings”.

6 Click the “Reboot” button and you will see the boot menu, select the number corresponding to Safe Mode to enter Safe Mode.

Check if you can enter the system in Safe Mode.

In Safe Mode, try to find the blue screen log (dump file). In the dump file, there will be more detailed information that will help us find out why the blue screen of death occurred.

1 Tap Window+R and type sysdm.cpl

2 Go to System Properties and tap the Advanced tab

3 Find Startup and Fault Repair and tap Settings.

4 In Write debug information, select Small memory storage.

5 The following directory will change to

%SystemRoot%\Minidump

You can memorize this location and if you experience the blue screen again, you can restart your computer and enter this location into Explorer and you can see the .DMP file created under the folder.

You can refer to the link below to share the .DMP file via OneDrive.

Share OneDrive files and folders - Microsoft Support

If you are not using OneDrive, please also let me know and I will initiate a private message with you where you can upload the dump file directly to me.

We will provide further assistance to you after analyzing your blue screen log file.

Thank you for your understanding and support. Looking forward to your reply.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist