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Computer randomly shows BSoD

Anonymous
2025-02-28T16:28:36+00:00

Recently, my laptop has randomly started crashing and displaying the BSoD. I keep running the dism restorehealth command and this stops the laptop from crashing, but only for a while (few hours max) (DISM tells me theres nothing corrupt). It started off by crashing once a day but now it occurs too many times. Surprisingly, this started occuring after my laptops warranty expired. Windows tells me that my SSD and RAM are in good health, so i'm not really sure what causes the random crashes. I even tried reinstalling windows with the 24H2 repair version but it's useless.

I think there's either some hardware component failing or some undetected corrupt file which causes it to keep crashing. Sometimes when I power on my laptop the "boot disk not found" message pops up. I have to hard restart it for the recovery mode to pop up which tells me that it couldnt do anything. I use a HP laptop btw.

I have also updated my SSD's software from the HP website.

These are the errors that pop up in Event Viewer. (The same errors occur daily)

Windows for home | Windows 11 | Performance and system failures

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  1. DaveM121 889.2K Reputation points Independent Advisor
    2025-03-01T07:27:32+00:00

    Click your Start Button, then just type sysdm.cpl and press Enter.

    Select the Advanced tab on the resulting utility.

    Click the Settings button in the 'Startup and Recovery' section.

    Please provide a screenshot of the next window

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  2. Anonymous
    2025-03-01T04:20:52+00:00

    Hello Dave,
    I am unable to find my laptop's minidump. Do u have any idea on how do I locate it? My minidump folder doesn't exist. Is some feature turned off?

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  3. DaveM121 889.2K Reputation points Independent Advisor
    2025-02-28T17:00:28+00:00

    Hi, I am Dave, I will help you with this.

    Please check to see if your PC is producing any minidump files, I will check those to see if they provide any insight into a potential cause of the system crashes.

    Open Windows File Explorer.

    Navigate to C:\Windows\Minidump

    Copy any minidump files onto your Desktop, then zip those up.

    Upload the zip file to the Cloud (OneDrive, DropBox... etc.), then choose to share those and get a share link.

    Then post the link here to the zip file, so we can take a look for you.

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