Cannot schedule an exam

Question

Hi

I am trying to booking my exam through the person vue link.

I end up on this page: https://examregistration.microsoft.com/error?s=ERROR_CANDIDATE_NOT_FOUND

And it gives me this error text:

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

Use Internet Explorer (version 9 or above) or Edge

Clear all cache and cookies

Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact Pearson VUE Support to schedule the exam. If you still need help, please click Ask a question on the Microsoft Certification Program support forum.

I have tried in incognito, changed the browser; and I chat with Pearson VUE Support, they told me to contact Microsoft with this question. Also, I am using my personal microsoft account

Answer 1

Hi anonymous user,

Please note that Microsoft Certification / Exams is currently not supported in the Q&A forums, the supported products are listed over here https://learn.microsoft.com/en-us/answers/products.

You can ask the experts in the dedicated Microsoft Certification - Exams - Exam Registration and Scheduling forum over here:
https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam

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Best regards,
Leon