Installation failure

Question

Hi, I’m experiencing issues with installing Windows 11 on my new computer. Initially, I successfully installed Windows 11 and used it without any problems. However, after shutting down the PC for the first time, I was unable to boot into Windows again. I decided to perform a clean installation through USB, but now the process fails each time. During the installation, the PC goes to a black screen at a certain point and doesn't proceed.

Could you please help me troubleshoot this problem?

Do you think this is hardware related or am I doing something wrong during the installation?

Answer 1

Hi Sumit,

Thank you for your quick response and helpful suggestions.

I’ve reseated all the hardware components, and I’ve also tested the system with only the keyboard, mouse, and display connected. Additionally, I updated the BIOS to the latest version (though I was already using the most recent version prior to this - I re-applied the update).

Unfortunately, the issue persists. The installation still fails, and the screen goes black around the same point each time.

Is there anything else I can try to resolve this problem? Also, is there a way to diagnose which specific component might be causing this issue?

Answer 2

Hi Dominik,

I'm Sumit, here to answer your query at the Microsoft Community.

Apologies for any inconvenience you are experiencing. I am happy to help you today.

Usually, it is a hardware issue. Try simplifying the configuration by keeping the Keyboard, Nouse, and display. Reseat every piece of hardware by removing and re-adding it, like RAM.

Ensure the BIOS firmware is fully updated.

https://www.yourwindowsguide.com/2025/01/how-to...

I look forward to your response and am eager to collaborate until we find a solution.

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