Cannot sign into Window's login

Question

Hi please help me login into Window's

Answer 1

Hello,

We are unable to check your account status, or whether you have 1 or 2 accounts.

Please provide answers to my questions mentioned above, so we can better understand your situation.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist

Answer 2

Hi there.

Are you able to know if I have 2 accounts or one?

Currently I was able to reset my ****** password.

Do you see an account for ******?

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Answer 3

Hello,

I have not received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist

Answer 4

For better assistance, please share details. If you received any error message/code, let us know.

Answer 5

Hello Laris Godoy,

Thanks for reaching out here in the Microsoft Answers Community.

We are unable to determine the issue you have encountered.

To better understand the problem, I want to ask a few questions:

• Can you clarify, "Cannot sign in"? Please provide a photo or screenshot showing the issue, so we can better understand the situation.
• Are you using a local account or a Microsoft one?
• Please select "Sign-in options" under the account. Can you log in with another method?
• Are there other administrator accounts that can be logged in to?

In the meantime, we would like you to provide us with some answers to the above questions first, so that we can provide you with a more accurate solution.

We look forward to your response.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist