Form Recognizer Labelling Tool: "Timed out, sorry, it seems that the training process took too long"

sylmz 1 Reputation point

Training custom models via Labelling Tool(v2.1-preview.3) is giving "Timed out, sorry, it seems that the training process took too long" error. I am having this issue only in one project which has quite long dynamic table. Is there any solution or workaround for this issue?


Azure AI Document Intelligence
Azure AI Document Intelligence
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
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  1. YutongTie-MSFT 43,411 Reputation points

    Thanks for the feedback and sorry for the experience. We have forwarded this issue to product team and hope this can be solved soon. At the meantime, I could enable you a one-time-free ticket to assign one support engineer help with this issue. Please do let me know if you have no support plan to create an ticket and I am willing to do so.


  2. YutongTie-MSFT 43,411 Reputation points

    Hi @sylmz ,

    I’ve enabled one-time Free Technical Support for you. To create the support request, please do the following:

    • Go to the Health Advisory section within the Azure Portal:
    • Select the Issue Name "You have been enabled for one-time Free Technical Support"
    • Details will populate below in the Summary Tab within the reading pane and you can click on the link "Create a Support Request" to the right of the message

    Let me know what your support request number is so that I can keep track of your case. If you run into any issues, feel free to let me know.