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Form Recognizer Labelling Tool: "Timed out, sorry, it seems that the training process took too long"

sylmz 1 Reputation point
2021-05-11T12:53:00.08+00:00

Training custom models via Labelling Tool(v2.1-preview.3) is giving "Timed out, sorry, it seems that the training process took too long" error. I am having this issue only in one project which has quite long dynamic table. Is there any solution or workaround for this issue?

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Azure AI Document Intelligence
Azure AI Document Intelligence
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
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  1. YutongTie-MSFT 46,996 Reputation points
    2021-05-25T07:03:11.893+00:00

    Thanks for the feedback and sorry for the experience. We have forwarded this issue to product team and hope this can be solved soon. At the meantime, I could enable you a one-time-free ticket to assign one support engineer help with this issue. Please do let me know if you have no support plan to create an ticket and I am willing to do so.

    Regards,
    Yutong

  2. YutongTie-MSFT 46,996 Reputation points
    2021-05-28T08:11:44.347+00:00

    Hi @sylmz ,

    I’ve enabled one-time Free Technical Support for you. To create the support request, please do the following:

    • Go to the Health Advisory section within the Azure Portal: https://aka.ms/healthadvisories
    • Select the Issue Name "You have been enabled for one-time Free Technical Support"
    • Details will populate below in the Summary Tab within the reading pane and you can click on the link "Create a Support Request" to the right of the message

    Let me know what your support request number is so that I can keep track of your case. If you run into any issues, feel free to let me know.

    Regards,
    Yutong