Password reset errors

Jason E. Kangas 1 Reputation point
2021-05-11T15:22:32.33+00:00

While accessing the password reset portal, users are receiving the following error:

ACTIVITY TYPE: Change password (self-service)
STATUS: Failure
STATUS REASON: ADAdminActionRequired

We have recently moved from an E3, Azure AD P1 license to an M365 E5 license.

Any reason why this would quit working after a license change?

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Marilee Turscak-MSFT 32,551 Reputation points Microsoft Employee
    2021-05-11T19:34:39.167+00:00

    Are you trying to write back the password to the on-premises Active Directory? The on-premises writeback feature requires Azure AD Premium P1, Premium P2, or Microsoft 365 Business Premium, and it sounds like that might be why this stopped working after the license change. Otherwise if you are using cloud-only SSPR, the plan you have is enough.

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  2. Jason E. Kangas 1 Reputation point
    2021-05-12T18:39:20.967+00:00

    We switched to the M365 E5, which includes the AD premium licensing.

    We originally had AD Premium 1, but since the switch, no success. I'm curious if there is a possible conflict with the license change.

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