Hi, I’m facing an issue where my NVIDIA graphics card is not being recognized during driver installation. I’ve already tried updating drivers, uninstalling previous versions

Question

Hi, I’m facing an issue where my NVIDIA graphics card is not being recognized during driver installation. I’ve already tried updating drivers, uninstalling previous versions, and using tools like DDU, but I’m getting the error code 0xE6000000, and the system can’t detect my hardware. I’ve even tried a factory reset, but the issue persists. Any suggestions on how to resolve this?

Answer 1

Hello, Abhishek Swarnakar

Welcome to the Microsoft Community.

Hi, thanks for reporting your issue here, it looks like the issue you are experiencing is that despite trying to update the driver, use the DDU tool, and perform a factory reset, the NVIDIA graphics card is still not recognized and the 0xE6000000 error code appears. This usually indicates a problem with the hardware or the installation process.

I will give you some steps to troubleshoot the problem:

1. Check the hardware connection

Physical check: Make sure the graphics card is properly inserted into the PCIe slot and the power connector is secure.

Try changing the PCIe slot: If there are multiple PCIe slots, you can insert the graphics card into another slot to rule out slot-related issues.

2. Check the BIOS/UEFI settings

Restore BIOS/UEFI default settings: Sometimes BIOS settings may cause conflicts, and restoring the BIOS/UEFI default settings may help resolve the problem.

Check the primary display setting: Make sure the primary display output is set to PCIe (if you are using a discrete graphics card), not the integrated graphics card.

3. Update BIOS/UEFI

If the motherboard has an older BIOS version, it may not fully support the latest graphics cards. Visit the motherboard manufacturer's website to see if there is a BIOS update, then follow the instructions to update the BIOS.

4. Check for conflicting software

Disable antivirus/firewall: Temporarily disable any antivirus or firewall programs that may block the driver installation.

Remove any graphics card overclocking software: If you use graphics card overclocking or tuning software, try uninstalling it as it may interfere with the driver installation.

5. Try installing an older version of the driver

Sometimes the latest driver may not be fully compatible with the system. Try downloading and installing an older version of the NVIDIA driver (which can be found from the official site or in the "Advanced Driver Search" section).

6. Check the Device Manager

Check for unknown devices: Go to the Device Manager (Press Win + X, select Device Manager) and check if there are any unknown devices or problems under Display adapters.

Manually update the driver: If the graphics card is displayed but not correctly identified, you can right-click the graphics card and select "Update driver" > "Search automatically for updated drivers".

7. Check Windows Updates

Make sure your system is updated. Missing Windows updates may cause compatibility issues with hardware drivers.

8. Run the NVIDIA installer in compatibility mode

Compatibility mode: Try running the NVIDIA driver installer in compatibility mode (right-click the installer > Properties > Compatibility > check "Run this program in compatibility mode" > select an older version of Windows).

9. Test the card on another system

If possible, try installing your NVIDIA card on another computer to see if it works. This can help determine if the problem is with the card itself or with your current system.

If none of the above steps resolve the issue, there may be a hardware failure with the card or a compatibility issue between the motherboard and the card. In this case, you may need to contact NVIDIA support or the hardware manufacturer for further assistance.

Disclaimer:  Microsoft provides no assurances and/or warranties, implied or otherwise, and  is not responsible for the information you receive from the third-party  linked sites or any support related to technology.  

If you are going to modify BIOS Settings, please  back up all your personal files first to ensure you do not lose data.  

Disclaimer: Temporarily turn off antivirus protection. However, keep in mind that if you do so, your device may be vulnerable to threats. So please turn it on immediately once issue fixed. 

Best regards

Bobhe | Microsoft Community Support Specialist