Application Error

Question

So i keep crashing and this happens with every game the big ones the small ones and it will just crash randomly and was wondering if there is any way to fix this

• <Event xmlns="**http://schemas.microsoft.com/win/2004/08/events/event**">
• <System> <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" /><EventID>1000</EventID><Version>0</Version><Level>2</Level><Task>100</Task><Opcode>0</Opcode><Keywords>0x8000000000000000</Keywords><TimeCreated SystemTime="2025-01-08T23:35:29.7387584Z" /><EventRecordID>15015</EventRecordID><Correlation /><Execution ProcessID="7772" ThreadID="21508" /><Channel>Application</Channel><Computer>EVA_UNIT_01</Computer><Security UserID="S-1-5-21-3969360819-1787056073-772091989-1001" /></System>
• <EventData> <Data Name="AppName">DarkSoulsIII.exe</Data><Data Name="AppVersion">1.15.2.0</Data><Data Name="AppTimeStamp">639c4ddd</Data><Data Name="ModuleName">DarkSoulsIII.exe</Data><Data Name="ModuleVersion">1.15.2.0</Data><Data Name="ModuleTimeStamp">639c4ddd</Data><Data Name="ExceptionCode">c0000005</Data><Data Name="FaultingOffset">0000000000146950</Data><Data Name="ProcessId">0x3dc4</Data><Data Name="ProcessCreationTime">0x1db622338d2fc34</Data><Data Name="AppPath">C:\Program Files (x86)\Steam\steamapps\common\DARK SOULS III\Game\DarkSoulsIII.exe</Data><Data Name="ModulePath">C:\Program Files (x86)\Steam\steamapps\common\DARK SOULS III\Game\DarkSoulsIII.exe</Data><Data Name="IntegratorReportId">914de1ad-8ca3-4ae1-9f95-93038710352b</Data><Data Name="PackageFullName" /><Data Name="PackageRelativeAppId" /></EventData> </Event>

i have tried what i think everything i am updated on all my drivers switched my ram twice up dated my bios and just cant see the problem please help me out

Answer 1

Hi Zack Gibson.

Thank you for your reply.

Thank you for uploading the Event Viewer log.

According to your Event Viewer, your computer used to have more graphics card problems.

Also, in some of the recent bug reports, the problem could also be related to your mouse.

Please refer to the following link for a clean uninstall of your current graphics card driver using the DDU tool

https://www.intel.com/content/www/us/en/support/articles/000091878/graphics.html

Disclaimer: This is a non-Microsoft website. The page appears to be providing accurate and safe information. Watch out for ads on the site that may advertise products frequently classified as PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Then download and install the appropriate drivers for your graphics card using the following link

https://www.nvidia.com/en-us/drivers/

For your mouse problem, if you can, please temporarily disconnect the mouse from the computer and use a regular USB wired mouse to see if the same problem exists.

Also, for your mouse, if you still want to be able to use it, please try to download and install the corresponding firmware or driver from the manufacturer's website, based on its model or serial number.

Please try the steps mentioned above which will check the problem from the aspect of graphics card driver and mouse and let us know the result.

We will continue to help you.

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist

Answer 2

i have also done everything you have said and i still crash during games

Answer 3

here are my saved logs
saved logs.evtx

Answer 4

Hi Zack Gibson.

Thanks for reporting this issue in Microsoft Community.

In your description, you are experiencing a crash while running the game.

I noticed that you mentioned that every game crashes and provided us with one of the details in the event viewer, thank you for your efforts and attempts to resolve this issue, I do understand the frustration and inconvenience of crashing games at this time.

Based on the event viewer you provided, we are currently only able to get that your game Dark Souls III is crashing, and not any other specifics of the problem, or why the problem is occurring, so we would like to know more about it.

If you can, please upload your Event Viewer logs to me and we will analyze them to determine why the problem occurred.

Share OneDrive files and folders - Microsoft Support

If you are not using OneDrive, please also let me know and I will initiate a private message with you where you can upload the dumped files directly to me.

In the meantime, please let me know what happens when the game crashes. Screen freezes, display errors, or does it just appear that the game shuts down?

This would also help give us an initial idea of why the problem is occurring.

Additionally, we can try to use some of the other methods of checking to narrow down why the problem is occurring and gradually confirm what the problem is.

We need to determine if the problem is caused by some third-party software. To determine this possibility, I recommend trying a clean boot which starts Windows with a minimal set of drivers and startup programs. It can be used to determine whether a background service or program is interfering or causing a problem.

These steps of "clean boot" might look complicated at first glance. However, to avoid any trouble for you, please follow them in order and step-by-step.

During the clean boot process, open any other third-party software and just run a game to see if the same problem exists.

This could also be an account profile error, please refer to the following link to create a new local administrator account

Manage user accounts in Windows - Microsoft Support

In the new local account, without opening any other software, just run a game to see if the same problem exists.

You also mentioned that you checked for driver updates, replaced the RAM, and updated the BIOS, so we also need you to check the status of the hard disk.

1 Search for Command Prompt in the taskbar, right-click, and select Run in Administrator Mode

2 Type in the following command and press the Enter key

chkdsk c: /f

3 Wait for the check to complete and see if it checks and fixes the problem.

Disclaimer: Running chkdsk checks the file system and file system metadata of a volume for logical and physical errors. To avoid unnecessary trouble, please follow the above steps step by step, and do not interrupt or cancel the run, and make backups of important data.

More information please refer to this chkdsk | Microsoft Learn.

You can also refer to the following steps to check the system files

1. Search for Command Prompt in the taskbar, right-click it, and select Run as administrator mode.
2. Enter the following commands one by one, please make sure to execute the next command after the previous one is completed. DISM /Online /Cleanup-Image /ScanHealth DISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /RestoreHealth SFC /Scannow
3. After the scan is complete, you can check the scanning information to see if the problem has been detected and fixed.

The above steps are not all final solutions, they are some tests to determine why the problem is occurring to determine if the problem is occurring due to a software conflict or system file, hard disk corruption, etc. Please try these steps and provide us with the results and we will continue to help you based on your test results.

Meanwhile, some of the above options may face the risk of losing data, and if the same problem exists in all of the above tests, then it is likely that we will still need to try to reinstall Windows eventually, so please make a backup of your data as early as possible.

Thank you for your understanding and support.

Best regards,

Zev - MSFT | Microsoft Community Support Specialist