Its only Bluetooth i cant connect to other devices
Fix Bluetooth problems in Windows
Reported
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
help please
Windows for home | Windows 11 | Devices and drivers
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
16 answers
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Anonymous
2025-04-08T12:14:52+00:00 -
Anonymous
2025-01-21T01:15:32+00:00 Only happening with one device that will connect to 3 different phones and an alternate laptop.
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Estrella721 29,300 Reputation points Independent Advisor2025-01-17T23:28:31+00:00 Hello, I'm Estrella, a fellow Microsoft user, and I'm here to assist you. I understand this situation has been challenging for you. I'll do my best to help you.
- Press Windows + R, then type MSINFO32 and hit Ok.
Take a screenshot of that window and attach it to your next reply.
Do not include personal information.
- Please provide more details about the issue:
Is this issue occurring with all Bluetooth devices or just one specific device?
Are you seeing any error messages or warnings, such as a yellow triangle in Device Manager?
- To avoid repeating any methods, could you please list the troubleshooting steps you've taken so far, if any?
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Anonymous
2025-01-21T05:33:11+00:00 no conect to phone
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Reported
Anonymous
2025-01-26T14:30:02+00:00 Hello, I'm Estrella, a fellow Microsoft user, and I'm here to assist you. I understand this situation has been challenging for you. I'll do my best to help you.
- Press Windows + R, then type MSINFO32 and hit Ok.
Take a screenshot of that window and attach it to your next reply.
Do not include personal information. - Please provide more details about the issue:
Is this issue occurring with all Bluetooth devices or just one specific device?
Are you seeing any error messages or warnings, such as a yellow triangle in Device Manager? - To avoid repeating any methods, could you please list the troubleshooting steps you've taken so far, if any?
I have attached a screenshot as advised.
The problem involves all Bluetooth devices. I have followed all advice I can find on the internet, and have used Windows 11 troubleshooting for Bluetooth problems. No success.
There are no error messages anywhere in Device Manager. I have tried re-installing the adaptor but that didn't solve the issue.
I am using a BT dongle. I noticed that when the dongle lit up with a blue blinking light, I had no BT connection problems, but when the dongle stopped blinking, so did the BT device connections. However, all BT devices are still showing in the Device Manager.
- Press Windows + R, then type MSINFO32 and hit Ok.