Computer mouse not working, only USB

Question

This problem just happened out of the blue where my mouse on the touchpad isn't working at all (and yes my touchpad is on). When I turn on my computer, the mouse doesn't show up/isn't visible at all and when I hold the CTRL button to locate the mouse, and then try moving the mouse from the touchpad and then select CTRL again, the mouse hasn't moved at all. So the mouse doesn't show up at all, and it doesn't move either UNTIL I plug in my USB mouse. This is a brand new computer that I've only had for a couple months, so I'm not sure what the problem is and I was struggling to find anything about it online.

Answer 1

Hello,

Thanks for reaching out here in the Microsoft Answers Community.

Based on the description, it seems that the touchpad itself is not functioning properly.

Try updating the drivers first. To do so, right-click Start->Settings->Windows update, and install all available updates, including the optional ones in advanced options. See whether the touchpad works.

If the touchpad still does not work, please connect the external USB mouse, right-click Start->Device manager, expand the "Human interface devices", "Mice and other pointing devices", and "Other devices" section, and provide a screenshot.

We look forward to your response.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist

Answer 2

Hello,

I have not received the message from you yet. If there is anything more that I can do for you or if anything is unclear, please do not hesitate to let me know.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist

Answer 3

Hello,

Thanks for marking my reply as answer.

We are glad to know that everything is now working on your end.

Do not hesitate to ask the community at any time in case you have any questions in the future.

Best Regards,

Sheng G. - MSFT | Microsoft Community Support Specialist