File system error -2018374635, what is it?

Question

I can't open any sort of mp3/mp4/wav/mkv etc. files cause it gives me an error shown in the title. What is it and how can it be avoided and fixed? I'm using Windows 10 if that's any help.

Answer 1

Hello, xristofxyz

Welcome to the Microsoft Community.

Thank you for your feedback. I carefully read the information and problem description you provided. You mentioned that you cannot open a file of a particular format and the error is: "File system error -2018374635".

Method 1. Run SFC and DISM commands to repair system files

Press Win + X or right-click the "Start" button and select "Command Prompt (Admin)" or "Windows PowerShell (Admin)".

Type and run the SFC command:

sfc /scannow

This command will scan all protected system files and replace damaged files. This process may take some time, so please be patient.

DISM can repair problems in Windows image files and is the next step when SFC cannot repair files.

Continue to use the command prompt with administrator privileges. Enter and run the following commands:

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

These commands will check and fix problems in the Windows image file. /RestoreHealth You may need to connect to the Internet to download and replace corrupted files.

Method 2. Update or reinstall the problematic application

Make sure Windows 10 and all applications are up to date:

Open the Microsoft Store, click the three-dot menu in the upper right corner, and select "Downloads and updates".

Click "Get updates" to make sure all applications and Windows system are up to date.

If a specific application is causing problems, try reinstalling the application:

Right-click the Start button and select "Apps and features".

Find and click the problematic application and select "Uninstall".

After uninstalling, reinstall the application through the Microsoft Store or the official website of the application.

Method 3. Repair all Windows applications via Powershell

Press Windows key + R to open Run and type: powershell

Press Ctrl + Shift + Enter to run it as administrator

Copy and paste the commands below one at a time and press Enter. Please ignore the red errors and let the process complete.

Get-AppXPackage -AllUsers -Name windows.immersivecontrolpanel |foreach {add-appxPackage -DisableDevelopmentMode -register “$($_.InstallLocation)\AppXManifest.xml“ -Details}

Get-AppXPackage |foreach {add-appxPackage -DisableDevelopmentMode -register “$($_.AppXManifest.xml

Restart your computer

Method 4. If you have tried the above methods and the problem persists, create a new local account and test whether the problem persists.

Press Win + S to open the search bar.

Type cmd, then right-click Command Prompt and select Run as Administrator.

Type the following command in the command prompt and press Enter:

net user username password /add

For example, to create a local account named newuser with a password of password123, you can use the following command:

net user newuser password123 /add

Best regards

Brian - Microsoft Community Support Specialist