SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (twice)

Question

My bluescreening only happens when i have a game opened. It happened twice in less than an hour. 6 times in the past two days.

Started yesterday, hasn't done it since November 18th.

My specs are: specs

Dump files: minidump

Also, for some reason onedrive isnt uploading my base minidump file. I had to make a copy in order for it to upload. I dont know why, but hopefully you can still read it.

It isn't a controller driver, unplugged it and it still did it. It's some sort of driver, it's gotta be. It only happens when my game is open.
I could leave it on all night without a game open and i'd wake up and it would still be on and perfectly fine.. until i load a game up.

However, I am not the tech genius.. if anyone could help please do.

Answer 1

Thank you for the update! It sounds like you’ve done a great job downloading and installing the AMD Chipset Driver. The version you installed (5.11.02.217) seems correct for your motherboard, and it's good that you chose the "AMD Chipset Driver" instead of the "AMD APU Driver," as the latter is typically specific to systems with integrated AMD graphics.

Since chipset drivers often address system-level functions, it's best to monitor your PC for a couple of days to see if the blue screens or other issues persist.

Answer 2

Okay thank you, I downloaded the most recent chipset driver. However I'm not positive I know what I'm doing.

I went to gigabyte and found my motherboard, went to chipset and downloaded the latest one. There was a newer driver but it was called "AMD APU Driver" .. I downloaded the one called "AMD Chipset Driver" I hope I did it correctly.. is there a way to test the drivers to see if there's issues now? or do I just wait to see if it doesn't bluescreen anymore?

The driver version is 5.11.02.217 and it released Jan 03, 2024

I appreciate your help so much. I hope this finally gets resolved, ill be waiting for a update to let me know if there's anything else further to do.

Answer 3

Thank you for the update!

Based on the minidump analysis, the issue seems to be related to the amdgpio3.sys driver, which is associated with AMD GPIO (General Purpose Input/Output). This driver is typically part of the chipset driver package.

To resolve this issue, visit the support page for your motherboard or laptop on the manufacturer's website. Download and install the latest chipset drivers for your specific device model. These should include the updated version of the AMD GPIO driver.

Answer 4

I did the verifier, got the dump file. However it never lets me upload the original file, so i had to make a copy. Hopefully you can still read it, let me know if i need to do something.

dump

Answer 5

Hello, and thanks for reaching out! I'm Nals, and I'll be happy to assist you today.

Based on the minidump files you provided, it appears that there is memory (RAM) corruption, but no specific driver is listed as the cause of the issue.

To diagnose further, we can use Driver Verifier:

Enabling Driver Verifier can help identify problematic drivers. Before you proceed, it's important to create a new System Restore Point as a precautionary measure: https://support.microsoft.com/windows/create-a-...

You can follow the instructions in the below link to start Driver verifier

https://answers.microsoft.com/en-us/windows/for...

Run Driver Verifier and allow your PC to crash three times. This will help to identify any problematic driver and finally, upload any newly created minidump files

If you encounter difficulty booting into Windows with Driver Verifier enabled:

Start your PC, and as Windows attempts to load (spinning dots), press and hold the Power Button for 5-10 seconds to perform a Hard Shut Down.

Repeat this twice.

On the third start, Windows will boot into the Recovery Environment. From there, you can access System Repair, Safe Mode, Command Prompt, etc.

Go to Troubleshoot > Advanced Options > Startup Settings and click Restart.

Upon restart, press 4 to enter Safe Mode.

Open Command Prompt as Administrator and run these two commands, then restart your PC:

verifier /reset

verifier /bootmode resetonbootfail

After disabling Driver Verifier, upload any newly created minidump files for further analysis. Let me know if you need any further assistance.

If you have any additional questions or need further assistance, please don’t hesitate to reach out. I'm here to help!

Best regards,

Nals