Microsoft store does not open on particular domain user

Question

Hi,

I have tried everything to make Microsoft store and its app to work on the WINDOWS 10 and it does not work. Its only on one users side who is on the company domain but not connected to the domain as we are all working from home, not on VPN. But it worked yesterday and all of sudden today when they reported that the Camera app does not respond, I took a look and found that the Microsoft store apps are not working. I have tried everything that is available such as even removing the full Microsoft package for MSFT store and reinstalling for all users from the admin side. All other GUI options have been tried, so what other ways are there to fix this problem, I updated windows 2H02 the latest version is installed. wsreset.exe and etc, so almost everything on the Internet has been tried. I would want someone to go by the book on this one.
I even checked the permissions for the packages in regedit and its owner is system. So anyone knows next steps for this user account that would work let me know.

Answer 1

You may create a new user account with same admin. rights and check the issue.

You can try this command line. It is also applicable for a corrupted Store:

https://github.com/kkkgo/LTSC-Add-MicrosoftStore

Answer 2

HI AdamHuman-8631，

1.Could you please you enter winver in command prompt on problematical win10 computer and look the os version and os version number ?[for example windows 10 enterprise 1809 (os build 17763.316)]

2.Could you please enter below command on problematical win10,then check if we install any update cause current issue?
get-hotfix

3.Is the problematical computer a domain joined computer?

4."I have tried everything that is available such as even removing the full Microsoft package for MSFT store and reinstalling for all users from the admin side"
you mean the windows store can be opened in local admin account on problematical computer?

5.Did you use roaming profile for this issue user?

6.can we run below command in command prompt(open as admin) then check if it can find and solve system file issue?
sfc scannow
dism /online /cleanup-image /scanhealth
dism /online /cleanup-image /restorehealth

7.Could you please run below powershell command(run as admin) and check if the windows store has been installed on problematical domain account?

get-appxpackage windowsstore -allusers

Please make sure that the pictures you post do not contain your company and your private information (including but not limited to domain name, public IP, email account, domain account, etc.). These private information must be altered.

Answer 3

Hi @Andy YOU ,

Thank you for the detailed info.

1.This is a windows 10 20h2, I had a typo initial query.
2. Will try this step and see.
3. Yes this is a domain joined computer.
4. Yes windows store can be opened on local admin.
5. Yes this user uses Roaming profile.
6. I do not think SFC will do anything here, but will definitely try it.
7.Will try this.

So, 2,6,7 I will try and update you on Monday evening. Thanks and have a great weekend.

Adam

Answer 4

Hi @Andy YOU

When I did the 2nd option command these are the updates that have been installed recently.

KB4601554
Update KB4534170
Security Update KB4537759
Security Update KB4545706
Update KB4562830
Update KB4577586
Security Update KB4598481
Security Update KB5003173
Security Update KB5003242

Six.
No component store corruption detected.
The operation completed successfully.

The restore operation completed successfully.

7.This is very important. Here the only installation is shown for local admin not for the domain user or any other user.

We have to keep in mind that this user does not connect to the VPN when working from home, so they are not on the office network when working. I think connecting to the office network would make a difference, also when I push the installation at least it would accept when on the office network, this is what I feel but let me know your thoughts.

FYI, I again tried command Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

To install and all installed fine, but when I go to check if it installed for domain user, it did not. The user just does not get listed there, no matter what I try, exception that we did not try on the office network.

Answer 5

HI AdamHuman-8631，

8.How many users have the same issue with "windows store can't open"?

9.Is there normal domain users at their home?

10.Did the issue domain users don't logoff their profile then go back to home?
or all domain users turn off the computer and logoff the session then go back home?

11.For both problematical domain user and normal domain user, is there problematical domain user profile in below location?Is there any difference?
C:\Users

12.Only "camera" and "store" can not be open?

13" I updated windows 20h2 the latest version is installed"
Did you mean the issue first happen on win10(non 20h2)then you do inplace upgrade to win10(20h2), but the issue not be solved?

14.Please check the update installed time(by get-hotfix) and recall when this user first discover this issue.
KB4601554
Update KB4534170
Security Update KB4537759
Security Update KB4545706
Update KB4562830
Update KB4577586
Security Update KB4598481
Security Update KB5003173
Security Update KB5003242

15." I think connecting to the office network would make a difference, also when I push the installation at least it would accept when on the office network, this is what I feel but let me know your thoughts."

Yes, I think your current issue is related roaming profile.
Is it possible to connect to VPN for this problematical user so that he can get this original profile and settings back?
then run below command to register for this problematical user.
Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

16.Please check my previous case about store if there is some steps we didn't do.

https://social.technet.microsoft.com/Forums/windows/en-US/18fa89be-5777-449b-8c15-555d4c4cb434/windows-store-wont-open-windows-10?forum=win10itproapps

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