Stuck on ”You’re 100% there. Please keep your computer on.” After update

Question

Hi,

My Lenovo laptop is stuck on “100%” after an update, it’s been like this for over an hour now.

I’ve tried a hard restart several times but it keeps getting stuck on the same notification. I’ve unplugged any HDMI cables that was connected to the laptop. I don’t understand how I boot it in safe mode. Online it says press the F8 key when booting up, but nothing happens. Lenovo offers an option to disrupt the normal startup to do diagnostics, but it doesn’t allow anything else.

What can I do? I just need my laptop. Is this a Lenovo issue or a windows issue?

Answer 1

1. Disconnect Power Sources:
   • Remove the AC power adapter and the removable battery (if applicable).
2. Reset the Computer:
   • For models with an emergency-reset hole:
     1. Locate the reset hole (usually marked on the bottom of the laptop).
     2. Insert a straightened paper clip or similar object into the hole and hold it for about one minute.
   • For models without an emergency-reset hole:
     1. Press and hold the power button for approximately seven seconds.
3. Reconnect and Restart:
   • Reconnect the AC power adapter (and battery, if applicable).
   • Restart the computer.

Safe Mode: To boot into Safe Mode on newer Lenovo laptops:

• Force restart the laptop 2-3 times during the boot process
• This should trigger the Automatic Repair environment
• Select "Troubleshoot" > "Advanced options" > "Startup Settings" > "Restart"
• Press F4 when prompted to enter Safe Mode