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BSOD - KERNEL_MODE_HEAP_CORRUPTION

Anonymous
2024-12-16T13:28:39+00:00

I'm frequently getting BSOD with the following subject: KERNEL_MODE_HEAP_CORRUPTION.
All I have got is a new external monitor to attach to my laptop. But this problem has started to appear a few days after attaching the new monitor, so am not sure if monitor can be cause of this. However, I get this BSOD even after detaching the monitor.

Please refer to the attached dump file and guide of possible resolution.

This is on windows 11 OS.Memory dump file

Windows for home | Windows 10 | Performance and system failures

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  1. Jan J.23 13,665 Reputation points Independent Advisor
    2024-12-16T22:12:13+00:00

    Please share the latest dmp file. Thank you.

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  2. Anonymous
    2024-12-16T20:24:37+00:00

    Thanks Jan for the reply and instructions. I tried all of them but unfortunately the issue still exists.

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  3. Jan J.23 13,665 Reputation points Independent Advisor
    2024-12-16T14:12:52+00:00

    Hi, I'm Jan and I'm happy to help you today. I'm sorry you're having this problem.

    The minidump file indicates memory corruptions with no specific driver listed.

    Try to update and install the chipset and graphics drivers. Download the latest drivers from the Manufacturer's support website. Do not use any driver download/updater to download the drivers. Then observe if the system stabilizes.

    Completely uninstall the third-party antivirus Mcafee using the MCPR tool or removal tool from its support website. Then observe if your system stabilizes.

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