Bluetooth device problem

Question

I have my Bluetooth device and couldn't connect to it , I tried to fix it , no way , I tried to remove it but I couldn't and i don't know what I suppose to do

* Changed to a question

Answer 1

already did but no use

Answer 2

Did you installed correct latest bluetooth device driver.

Also did you enabled allow other devices to connect.

Also enable privacy settings allow bluetooth

Answer 3

Dear amr eldafrawy!

Welcome to the Microsoft Community!

I understand that you are experiencing issues with Bluetooth connectivity, and I recommend that you follow the steps in Microsoft's official documentation for preliminary troubleshooting. You can visit the following link:

Fix Bluetooth problems in Windows - Microsoft Support ****

This official guide provides a range of solutions for Bluetooth issues in Windows systems. It covers basic troubleshooting steps to more advanced solutions.

Some of the main steps include:

1. Make sure Bluetooth is turned on
2. Run the Bluetooth Troubleshooter
3. Update the Bluetooth driver
4. Restart the Bluetooth service
5. Delete and re-add the Bluetooth device

Please follow the instructions in the document step by step. If you encounter any difficulties while performing these steps, or need a more detailed explanation, please let me know. I will provide further help based on your specific situation.

If the problem is still not solved after following the steps in the official document, we can consider more in-depth troubleshooting methods. Do you need more guidance from me on a specific step?

Wishing you a joyous Christmas and may the new year bring you new opportunities and hope! 🎄

Best regards,

Yang.Z - MSFT | Microsoft Community Support Specialist