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Having Blue Screen Error

Anonymous
2024-12-19T02:45:07+00:00

Could anyone help me read a resolve the debug file for my computer when it blue screens? Just had someone work on my computer to remove this problem but it seems to not have been resolved. Seems to blue screen when loading information or opening a program. Below is the analysis after putting the file in WinDbg app: 

HYPERVISOR_ERROR (20001)
The hypervisor has encountered a fatal error.
Arguments:
Arg1: 0000000000000011
Arg2: 000000000020eb43
Arg3: 0000000000001005
Arg4: ffffe70000605d80

Debugging Details:
------------------

KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 1765

    Key  : Analysis.Elapsed.mSec
    Value: 3496

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 406

    Key  : Analysis.Init.Elapsed.mSec
    Value: 3362

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 87

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27725.1000

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x20001

    Key  : Bugcheck.Code.TargetModel
    Value: 0x20001

    Key  : Dump.Attributes.AsUlong
    Value: 1808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x20001_11_20eb43_amdppm!unknown_function

    Key  : Failure.Hash
    Value: {99b430a7-f673-0b03-dfda-bb24d4904047}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 7497cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 38408431

    Key  : Hypervisor.Flags.ValueHex
    Value: 24a10ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 3f7

    Key  : Stack.Pointer
    Value: NMI

BUGCHECK_CODE:  20001

BUGCHECK_P1: 11

BUGCHECK_P2: 20eb43

BUGCHECK_P3: 1005

BUGCHECK_P4: ffffe70000605d80

FILE_IN_CAB:  121824-9656-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b

DUMP_FILE_ATTRIBUTES: 0x1808
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffa306746e9280

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffffde80`3d573ca8 fffff803`e1f4834a     : 00000000`00020001 00000000`00000011 00000000`0020eb43 00000000`00001005 : nt!KeBugCheckEx
ffffde80`3d573cb0 fffff803`e1f76881     : ffffa306`7449deb0 fffff803`e1f8c3d6 ffffde80`3d57e340 ffffde80`3d573d30 : nt!HvlSkCrashdumpCallbackRoutine+0x9a
ffffde80`3d573cf0 fffff803`e2085cc2     : 00000000`00000100 ffffde80`3d573ef0 00000000`00000000 00000000`00000000 : nt!KiProcessNMI+0xb1
ffffde80`3d573d30 fffff803`e2085a2e     : 00000000`00000000 00000000`00000100 ffffde80`3d573ef0 00000000`00000000 : nt!KxNmiInterrupt+0x82
ffffde80`3d573e70 fffff803`700b0003     : fffff803`e1d7213b fffff58b`8fb5d8f0 00000000`00000000 00000000`0000000b : nt!KiNmiInterrupt+0x26e
fffff58b`8fb5d898 fffff803`e1d7213b     : fffff58b`8fb5d8f0 00000000`00000000 00000000`0000000b 00000000`00000000 : 0xfffff803`700b0003
fffff58b`8fb5d8a0 fffff803`e1f47476     : ffffa306`7bf67600 fffff803`82a011b1 00000000`00000000 00000000`00000000 : nt!HvcallInitiateHypercall+0x6b
fffff58b`8fb5d930 fffff803`82a0babd     : 00000000`000100de fffff803`e1e9d088 00000018`fe844ea0 ffffa306`7bebc010 : nt!HvlRequestProcessorHalt+0x26
fffff58b`8fb5d960 fffff803`82a025e3     : 00000018`fe844ea0 fffff58b`8fb5dae0 ffffe5d4`9fc677eb 00000000`00000000 : amdppm+0xbabd
fffff58b`8fb5d9b0 fffff803`e1e0a297     : 00000000`ffffffff fffff58b`8fb5dae0 ffffa306`7bebc010 ffffde80`3d4eb180 : amdppm+0x25e3
fffff58b`8fb5d9e0 fffff803`e1e09027     : ffffa306`7bebc010 ffffa306`7bebc010 fffff58b`8fb5dbd9 ffffde80`3d4eb180 : nt!PpmIdleExecuteTransition+0x5ab
fffff58b`8fb5db70 fffff803`e207ace4     : ffffde80`3d4eb180 ffffde80`00000000 00000000`00000000 00000000`00000000 : nt!PoIdle+0x187
fffff58b`8fb5dc40 00000000`00000000     : fffff58b`8fb5e000 fffff58b`8fb58000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x54

SYMBOL_NAME:  amdppm+babd

MODULE_NAME: amdppm

IMAGE_NAME:  amdppm.sys

IMAGE_VERSION:  10.0.26100.2454

STACK_COMMAND:  .process /r /p 0xfffff803e29cdf80; .thread 0xffffa306746e9280 ; kb

BUCKET_ID_FUNC_OFFSET:  babd

FAILURE_BUCKET_ID:  0x20001_11_20eb43_amdppm!unknown_function

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {99b430a7-f673-0b03-dfda-bb24d4904047}

Followup:     MachineOwner
Windows for home | Windows 11 | Performance and system failures

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Lester Bernard Reyes 82,005 Reputation points Independent Advisor
    2024-12-21T04:21:29+00:00

    Hi, thank you for that information, as per checking the new DMP logs you have, it is only displaying a general error on the PC and still related to amdppm.sys, since the issue persists, after doing all the steps provided above, I suggest contacting a local technician to physically check the processor or do a re-pasting of thermal paste to optimize the processor.

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  2. Anonymous
    2024-12-20T12:58:32+00:00

    Lester,

    Thank you for taking the time to look this over. You are awesome! Blue screens are still occurring on the PC after uninstalling and reinstalling the graphics drive. Below in the debug code for the new blue screen. I have yet to do the second option in your original post. Based off the information presented, would you still recommend? 

    KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2171

    Key  : Analysis.Elapsed.mSec
    Value: 4704

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 1

    Key  : Analysis.Init.CPU.mSec
    Value: 375

    Key  : Analysis.Init.Elapsed.mSec
    Value: 4032

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 88

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27725.1000

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0x1e

    Key  : Bugcheck.Code.TargetModel
    Value: 0x1e

    Key  : Dump.Attributes.AsUlong
    Value: 21808

    Key  : Dump.Attributes.DiagDataWrittenToHeader
    Value: 1

    Key  : Dump.Attributes.ErrorCode
    Value: 0

    Key  : Dump.Attributes.KernelGeneratedTriageDump
    Value: 1

    Key  : Dump.Attributes.LastLine
    Value: Dump completed successfully.

    Key  : Dump.Attributes.ProgressPercentage
    Value: 0

    Key  : Failure.Bucket
    Value: 0x1E_C0000096_nt!HalpHvTimerStop

    Key  : Failure.Hash
    Value: {d6ccc7bb-a464-ddaa-db98-a87fb5396cc5}

    Key  : Hypervisor.Enlightenments.ValueHex
    Value: 7497cf94

    Key  : Hypervisor.Flags.AnyHypervisorPresent
    Value: 1

    Key  : Hypervisor.Flags.ApicEnlightened
    Value: 1

    Key  : Hypervisor.Flags.ApicVirtualizationAvailable
    Value: 0

    Key  : Hypervisor.Flags.AsyncMemoryHint
    Value: 0

    Key  : Hypervisor.Flags.CoreSchedulerRequested
    Value: 0

    Key  : Hypervisor.Flags.CpuManager
    Value: 1

    Key  : Hypervisor.Flags.DeprecateAutoEoi
    Value: 0

    Key  : Hypervisor.Flags.DynamicCpuDisabled
    Value: 1

    Key  : Hypervisor.Flags.Epf
    Value: 0

    Key  : Hypervisor.Flags.ExtendedProcessorMasks
    Value: 1

    Key  : Hypervisor.Flags.HardwareMbecAvailable
    Value: 1

    Key  : Hypervisor.Flags.MaxBankNumber
    Value: 0

    Key  : Hypervisor.Flags.MemoryZeroingControl
    Value: 0

    Key  : Hypervisor.Flags.NoExtendedRangeFlush
    Value: 0

    Key  : Hypervisor.Flags.NoNonArchCoreSharing
    Value: 1

    Key  : Hypervisor.Flags.Phase0InitDone
    Value: 1

    Key  : Hypervisor.Flags.PowerSchedulerQos
    Value: 0

    Key  : Hypervisor.Flags.RootScheduler
    Value: 0

    Key  : Hypervisor.Flags.SynicAvailable
    Value: 1

    Key  : Hypervisor.Flags.UseQpcBias
    Value: 0

    Key  : Hypervisor.Flags.Value
    Value: 38408431

    Key  : Hypervisor.Flags.ValueHex
    Value: 24a10ef

    Key  : Hypervisor.Flags.VpAssistPage
    Value: 1

    Key  : Hypervisor.Flags.VsmAvailable
    Value: 1

    Key  : Hypervisor.RootFlags.AccessStats
    Value: 1

    Key  : Hypervisor.RootFlags.CrashdumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.CreateVirtualProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.DisableHyperthreading
    Value: 0

    Key  : Hypervisor.RootFlags.HostTimelineSync
    Value: 1

    Key  : Hypervisor.RootFlags.HypervisorDebuggingEnabled
    Value: 0

    Key  : Hypervisor.RootFlags.IsHyperV
    Value: 1

    Key  : Hypervisor.RootFlags.LivedumpEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.MapDeviceInterrupt
    Value: 1

    Key  : Hypervisor.RootFlags.MceEnlightened
    Value: 1

    Key  : Hypervisor.RootFlags.Nested
    Value: 0

    Key  : Hypervisor.RootFlags.StartLogicalProcessor
    Value: 1

    Key  : Hypervisor.RootFlags.Value
    Value: 1015

    Key  : Hypervisor.RootFlags.ValueHex
    Value: 3f7

    Key  : Stack.Pointer
    Value: PRCBException

BUGCHECK_CODE:  1e

BUGCHECK_P1: ffffffffc0000096

BUGCHECK_P2: fffff806b3c878c1

BUGCHECK_P3: 0

BUGCHECK_P4: 0

FILE_IN_CAB:  122024-9593-01.dmp

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b

DUMP_FILE_ATTRIBUTES: 0x21808
  Kernel Generated Triage Dump

FAULTING_THREAD:  ffffcf0711661280

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000000000000

BLACKBOXBSD: 1 (!blackboxbsd)

BLACKBOXNTFS: 1 (!blackboxntfs)

BLACKBOXPNP: 1 (!blackboxpnp)

BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:  
ffffe081`779b70c8 fffff806`b3d6f682     : 00000000`0000001e ffffffff`c0000096 fffff806`b3c878c1 00000000`00000000 : nt!KeBugCheckEx
ffffe081`779b70d0 fffff806`b3e83332     : ffffe081`779b78d0 00000000`00000000 ffffe081`779b71a0 00000000`00000000 : nt!KiFatalExceptionHandler+0x22
ffffe081`779b7110 fffff806`b3b8d432     : ffffe081`779b71a0 fffff806`b3800000 fffff806`b3e7ace4 fffff806`b390cbb0 : nt!RtlpExecuteHandlerForException+0x12
ffffe081`779b7140 fffff806`b3b8e599     : ffffcb0c`52c616d0 ffffe081`779b7dd0 ffffcb0c`52c616d0 ffffe081`779b78d0 : nt!RtlDispatchException+0x2d2
ffffe081`779b78a0 fffff806`b3e79f52     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDispatchException+0xac9
ffffe081`779b7fb0 fffff806`b3e79f20     : fffff806`b3e8de3e ffffffff`ffffffff 00000000`00000000 ffff50f4`60f60000 : nt!KxExceptionDispatchOnExceptionStack+0x12
ffffcb0c`52c614e8 fffff806`b3e8de3e     : ffffffff`ffffffff 00000000`00000000 ffff50f4`60f60000 ffffffff`ffffffff : nt!KiExceptionDispatchOnExceptionStackContinue
ffffcb0c`52c614f0 fffff806`b3e88b25     : 0000003d`fc7e5e54 ffffcb0c`52c61940 ffffcb0c`52c61964 00000000`00000000 : nt!KiExceptionDispatch+0x13e
ffffcb0c`52c616d0 fffff806`b3c878c1     : fffff806`b3c83cd3 ffffcb0c`52c619a0 ffffe081`77fe7180 ffffcb0c`52c61c00 : nt!KiGeneralProtectionFault+0x365
ffffcb0c`52c61868 fffff806`b3c83cd3     : ffffcb0c`52c619a0 ffffe081`77fe7180 ffffcb0c`52c61c00 00000000`00000000 : nt!HalpHvTimerStop+0x21
ffffcb0c`52c61870 fffff806`b3d78c1f     : ffffcb0c`52c618f0 00000000`00000000 00000000`00000002 00000000`00000000 : nt!HalpTimerClockStop+0x33
ffffcb0c`52c618a0 fffff806`b3c0a0ba     : 00000000`00000fec 00000000`00000fec ffffcf07`16b3f010 ffffe081`77fe7180 : nt!KePrepareClockTimerForIdle+0x193
ffffcb0c`52c619e0 fffff806`b3c09027     : ffffcf07`16b3f010 ffffcf07`16b3f010 ffffcb0c`52c61bd9 ffffe081`77fe7180 : nt!PpmIdleExecuteTransition+0x3ce
ffffcb0c`52c61b70 fffff806`b3e7ace4     : ffffe081`77fe7180 ffffe081`00000000 00000000`00000000 00000000`00000000 : nt!PoIdle+0x187
ffffcb0c`52c61c40 00000000`00000000     : ffffcb0c`52c62000 ffffcb0c`52c5c000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x54

SYMBOL_NAME:  nt!HalpHvTimerStop+21

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.26100.2605

STACK_COMMAND:  .process /r /p 0xfffff806b47cdf80; .thread 0xffffcf0711661280 ; kb

BUCKET_ID_FUNC_OFFSET:  21

FAILURE_BUCKET_ID:  0x1E_C0000096_nt!HalpHvTimerStop

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {d6ccc7bb-a464-ddaa-db98-a87fb5396cc5}

Followup:     MachineOwner

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  3. Lester Bernard Reyes 82,005 Reputation points Independent Advisor
    2024-12-19T04:19:24+00:00

    Hi, thanks for reaching out. My name is Bernard a Windows fan like you. I'll be happy to help you out today, my timezone is UTC +8.

    I understand the issue you have, there is nothing to worry I am here to help, as per checking and analyzing the DMP logs you have, there is an error amdppm.sys, are you using AMD as your graphics card and or CPU? if you are using AMD as your graphics card, kindly follow method 1.

    Method 1. We need to run a clean installation of the AMD driver, this is different from doing DDU or updating the driver as this will remove all entries and replace them with compatible ones, kindly follow the steps from the link below:

    Step 1. Completely uninstall the AMD GPU Driver using the steps from this link:

    https://www.amd.com/en/resources/support-articl...

    Step 2. Reinstall the AMD Graphics driver using the steps from the link below:

    Install AMD Radeon and automatically detect the AMD driver:

    https://www.amd.com/en/resources/support-articl...

    Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

    Method 2. If you are using AMD as your CPU, this is a processor error it is either the processor is getting hardware errors or it is overheating, kindly download and install the latest BIOS update from your manufacturer's website, moreover, if the issue persists, we will check and make sure there are no software-related issue, I suggest doing an in-place upgrade wherein it will upgrade the device to the latest version and repair all issues without deleting any files.

    Kindly follow the steps from this link:

    https://answers.microsoft.com/en-us/windows/for...

    Note: If the issue persists, I suggest contacting a local technician to physically check the processor or do a re-pasting of thermal paste to optimize the processor.

    Let me know how it goes and I hope that helps.

    Bernard

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