Hi, My name is Estrella, and I'm a Microsoft user like you. I'm sorry to hear you're experiencing this issue. I'll be more than happy to help.
Please try these methods to see if they help:
>>Press Windows + R, type Control and hit Ok.
Click Clock and Region > Select Region > Administrative tab
Click change system locale.
Select Change System Locale in the "Language for non-Unicode programs" section.
Choose the same language as the system language from the drop-down list.
>> Press Windows + R, type Control and hit Ok.
Click Clock and Region > Select Region > Administrative tab
On the Administrative tab click the copy settings button
Check 'Welcome screen and system accounts' and New user accounts
Hit OK then restart your computer.