can't log in to my account using a password(error code 0x8007003B)

Question

I can't log in to my account with a password (error code 0x8007003B)

***Moved from Windows / Windows 10 / Магазин Microsoft***

Answer 1

Hi Yaroslav Ilin,   Welcome to Microsoft Community. We're sorry to hear that you're experiencing issues with your device related to Microsoft account sign-in.

We understand your frustration that it is preventing you from experiencing services based on your Microsoft account.

One thing to synchronize with you is that we (members of the Answers community) are not the actual product developers.

We are just regular support staff who do our best to provide ideas for analyzing the problem based on the available information.

The error message 0x8007003B usually indicates network related issues.

This includes problems with sending network requests due to faults in user profiles, in the system components themselves, or network problems caused by anomalies in the state of upstream network services/devices.

The following information is a collection of common network-level troubleshooting steps that have been shared by other community members.

Reset the network

• Search CMD, open and find the command prompt (, run in administrator mode)
• Enter the following commands in the pop-up command box in sequence (enter the next one after each line is run)

  	ipconfig /release <br><br><br><br> ipconfig /renew <br><br><br><br> ipconfig /flushdns <br><br><br><br> ipconfig /registerdns <br><br><br><br> netsh int ip reset <br><br><br><br> netsh winsock reset <br><br><br><br> netsh winhttp reset proxy

• Restart the computer to check.

Reset network settings

• Press Windows +R, enter inetcpl.cpl, open Internet Options, click Advanced, and check "Use SSL 3.0", "Use TLS 1.0", "Use TLS 1.1", "Use TLS 1.2", apply and restart the computer to check.

Change DNS

• Press Windows +R, enter ncpa.cpl
• Click the name of the network you are currently connected to, open the Network Status window, click Properties, and double-click Internet Protocol Version 4 (TCP / IPv4) in the Network Properties window.
• Manually set the DNS server to "4.2.2.1" and "4.2.2.2" or other pubic DNS server confirm and restart the computer to check.

Clear the Windows Store cache. Sometimes, cached data in the Microsoft Store can cause sign-in issues.

• Press Win + R to open the Run dialog box.
• Type wsreset.exe and press Enter.
• A command prompt window will pop up and automatically reset the Windows Store cache. This process will be closed on its own once completed.

Check the date and time settings. Incorrect date and time settings can cause problems accessing Microsoft services.

• In Date & time, you can choose to let Windows 10 set your time and time zone automatically, or you can set them manually.
• To set your time and time zone in Windows 10, go to Start > Settings > Time & language > Date & time.
• Or you can try to select Start > Settings > Time & Language > Region and choose different "Region".

Clear old credential

Credential Manager lets you view and delete your saved credentials for signing in to websites, connected applications, and networks.

• To open Credential Manager, type credential manager in the search box on the taskbar and select Credential Manager Control panel.
• Select Web Credentials or Windows Credentials to access the credentials you want to manage.
• The credentials associated with the Microsoft account may be prefixed with "MicrosoftAccount:user" or "SSO_POP".

Disconnect from the network and replace with your phone's hotspot or USB shared network.

If possible, you can also try to check if the situation is the same in a separate user profile.

Sometimes, the problem can be specific to an irreversible malfunction of a single user profile.

How to create a Local account in Windows 11 - Microsoft Community

If I misunderstand your situation, feel free to correct me and share the information.Best Regards,Kyo.Y - MSFT | Microsoft Community Technical Support

Answer 2

thank you very much the last method helped me

Answer 3

Hi Yaroslav Ilin,  

Thank you for getting back to us, we are glad we were able to help.

To help other customers who may be facing the same issue, please click ‘Yes’ underneath the post that had the solution for you. This highlights the information for other customers.

Thanks for your patience and understanding. 

Best Regards,  

Kyo.Y - MSFT | Microsoft Community Technical Support

Answer 4

THANK YOU A LOTT, I ALMOST CRY FOR THIS T_T