Hi. I'm David, and I'm happy to help you.
Please clarify the following:
What is the manufacturer and model of your computer?
If you prefer, you can share a screenshot of your system information.
- Press "Windows + R", type msinfo32 and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.
Also, share a screenshot of the devices under the "Sound, Video and Game Controllers" category in Device Manager.
- Press "Windows + X" and select "Device Manager";
- Expand "Sound, Video and Game Controllers".
I await your reply. Click on the "Reply" button below my reply.