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black screen restart

Anonymous
2024-11-09T07:07:50+00:00

when i open my laptop it only shows black screen. the keyboard light turns on and off and the screen is still black.

Windows for home | Windows 11 | Settings

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  1. Nallasamy K 4,735 Reputation points
    2024-11-09T09:47:55+00:00

    Thank you for the update!

    If your laptop has a removable battery, please disconnect it, then press and hold the power button for 15 seconds. After that, reinstall the battery, plug in the charger, and try powering on the device.

    If this doesn’t resolve the issue, I recommend reaching out to the manufacturer's support team. They will be able to diagnose the hardware issue and suggest the necessary repairs.

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  2. Anonymous
    2024-11-09T07:51:41+00:00

    there is no display respond, no bios or logo.

    just black screen.

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  3. Nallasamy K 4,735 Reputation points
    2024-11-09T07:41:54+00:00

    Hello, and thanks for reaching out! I'm Nals, and I'll be happy to assist you today.

    Are you able to access the BIOS/UEFI menu by pressing a key (like F2, F12, Delete, or Esc) right after turning on the laptop?

    Please try to perform the hard reset and see if that helps

    Turn off your laptop completely and unplug any external devices (USB drives, HDMI cables, etc.).

    Press and hold the Power button for about 15 seconds, then release.

    Wait a few seconds, then power on the laptop and see if the display responds.

    Let me know how it goes. Thank you!

    Best regards,

    Nals

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