visual studio installer not working

Question

visual studio installer not working

HappyK 1

I try to install vs 2019 but it only show window pop up and quikly disappear.

here is link to vs-installer show window pop up:
https://1drv.ms/u/s!Ap3JIiBQzJDVb0GPsclm7AVtPHY?e=4gFBEC

here is link to vslog.zip from collect.exe:
https://1drv.ms/u/s!Ap3JIiBQzJDVblEl-sGU1XSplxU?e=xzH9YZ

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Answer 1

Anna Xiu-MSFT 31,056 Microsoft External Staff

Hi @HappyK ,

Welcome to Microsoft Q&A!

Can you successfully download the vs_installer.opc to your machine from the link: https://aka.ms/vs/16/release/installer? Please check for Windows Updates to apply the latest Windows updates, ensure that all critical and recommended Windows Updates are installed and completed. Then reboot your computer and try again.

You can try to remove the folder: C:\Program Files (x86)\Microsoft Visual Studio\Installer. And re-download the bootstrapper file from the following Microsoft Site: https://visualstudio.microsoft.com/downloads/
Then, copy the .exe file from Downloads folder to another location and run it as administrator.

Before installation, please check if you have specialized anti-virus, app-blocker, or GPO based permission software installed. Temporarily disabling Windows Defender and\or Windows Defender Controlled Folder Access.

Sincerely,
Anna

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HappyK 1 Reputation point

2021-05-14T11:45:33.29+00:00

I did what you said, but the Visual Studio 2019 installer still didn't work.

Is there another way?
Anna Xiu-MSFT 31,056 Reputation points Microsoft External Staff

2021-05-17T08:44:36.217+00:00

Can you successfully download the vs_installer.opc to your machine from the link: https://aka.ms/vs/16/release/installer?
You must be Admin on the machine to install the Visual Studio. And you can set the compatibility mode to “Windows 8” to run the bootstrapper file.
HappyK 1 Reputation point

2021-05-17T13:09:38.003+00:00

I downloaded the file(vs_installer.opc) to my computer successfully.
And I also ran the (vs_community__544869221.1580118989.exe)installer in administrator mode.
But the problem has not been solved.
Anna Xiu-MSFT 31,056 Reputation points Microsoft External Staff

2021-05-18T13:50:59.813+00:00

You can try to run the vs_installershell.exe file to launch your Visual Studio Installer: C:\Program Files (x86)\Microsoft Visual Studio\Installer. And check if it works.
HappyK 1 Reputation point

2021-05-18T14:00:33.853+00:00

I'm sorry, but the folder(C:\Program Files (x86)\Microsoft Visual Studio) doesn't exist to me.
As far as I know, it is created only when a program is installed.
Anna Xiu-MSFT 31,056 Reputation points Microsoft External Staff

2021-05-19T07:02:50.32+00:00

Please check if you have some policy settings blocking Microsoft domains. Please find the hosts file in C:\Windows\System32\drivers\etc\hosts, and add one line 23.77.21.104 aka.ms into it. Refer to the following link to see more Microsoft domains and add them into the allow list.
https://learn.microsoft.com/en-us/visualstudio/install/install-and-use-visual-studio-behind-a-firewall-or-proxy-server?view=vs-2019
Rizky H 1 Reputation point

2022-06-19T03:16:30.383+00:00

has your problem been solved?

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visual studio installer not working

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